Abygail Magallanes
Oslo
Summary
I am a versatile, highly motivated student and professional worker with a strong work ethic and a passion for tackling challenges. With experience in customer service, kitchen operations, and leadership, I have honed my skills in delivering exceptional results. At Pincho Nation and Silk Road in Oslo, I upheld high standards in kitchen service, while at Verizon in the Philippines, I excelled in customer satisfaction and issue resolution. As the former CEO of Idiyanale, a Junior Achievement project, I received recognition for developing an innovative business plan. With a robust academic background and fluency in multiple languages, I am an adaptable team player committed to excellence. I thrive on learning new skills and pursuing a wide range of interests, including literature, music, academics, and the arts, which enrich both my personal and professional life.
Overview
8
8
years of professional experience
Work History
Morning Prep Cook
Silk Road
Oslo, Norway
02.2024 - 12.2024
- Modified standard recipes to address customer requests for substitutions or allergen concerns.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Cleaned and sanitized work areas and equipment to ensure food safety standards.
- Trained new employees on proper techniques of preparing meals safely.
Dishwasher and Kitchen Assistant
Pincho Nation Jernbanetorget
Oslo, Norway
02.2023 - 01.2024
- Maintained cleanliness and organization of kitchen stations and storage areas.
- Cleaned utensils, dishes, and glasses for customer use.
- Supported chefs in managing food preparation to achieve precise plating and presentation.
- Followed recipes and customer requests to prepare meals.
Customer Service Representative
Verizon: Teleperformance
Makati, Philippines
06.2018 - 03.2019
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Reviewed account and service histories to identify trends and issues.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Chief Executive Officer
Idiyanale: Junior Achievement Worldwide
Manila, Philippines
09.2016 - 04.2018
- The tasks and the company was a compulsory requirement during senior high school as a hands-on project competition
- Top 4 Best Business Plan Pitch 2016
- Oversaw budgetary and financial activities and implemented strategies to grow business and profits.
- Built high-energy, forward-thinking team to modernize legacy operations and keep organization
- Executed on-time, under-budget project management to adhere to project road map.
Education
Bachelor of Arts - Theology, Religion And Society
MF Vitenskapelig Høyskole (2022-2025)
Oslo, NorwayBachelor of Arts - Consular And Diplomatic Affairs
De La Salle-College of Saint Benilde (2019-2022)
Manila, PhilippinesHigh School Diploma -
St. Scholastica's College (2016-2018)
Manila, PhilippinesSome College (No Degree) -
Ateneo De Manila University
Manila, Philippines07-2017
Some College (No Degree) -
Asian Institute of Management Conference Center
Manila, Philippines08-2017
Some College (No Degree) - Airline Ticketing
Int'l Institute of Computer Science & Admin.
Kuwait City, Kuwait03-2016
Some College (No Degree) - Office Management
Int'l Institute of Computer Science & Admin.
Kuwait City, Kuwait03-2016
Skills
- Critical thinking
- Multitasking
- Computer Skills
- Time management
- Planning and file management expertise
- Data gathering and organization
- Reliable and trustworthy
- Teamwork and leadership qualities
- Excellent communication
LANGUAGE PROFICIENCY
- English (fluent)
- Tagalog (fluent)
- Spanish (conversant)
- Norwegian (certificate in A1)
Accomplishments
- 2nd Runner-up on the 28th of September, 2024 (Norsk Asiatisk Kulturforening Konkurranse, Norway)
- Champion in the Declamation Contest on 5 February 2014 (The New Kuwait Philippine International School, Kuwait)
- Champion in the Painting Contest on 25 September 2014 (The New Kuwait Philippine International School, Kuwait)
- Service Award S.Y. 2013 - 2014 (The New Kuwait Philippine International School, Kuwait)
- Excellence in Technology on 3 July 2011 (Macao Sam Yuk Middle School, Macau)
- Summa Cum Laude and 1st Honorable Mention on 3 July 2011 (Macao Sam Yuk Middle School, Macau)
Timeline
Morning Prep Cook
Silk Road
02.2024 - 12.2024
Dishwasher and Kitchen Assistant
Pincho Nation Jernbanetorget
02.2023 - 01.2024
Customer Service Representative
Verizon: Teleperformance
06.2018 - 03.2019
Chief Executive Officer
Idiyanale: Junior Achievement Worldwide
09.2016 - 04.2018
Bachelor of Arts - Theology, Religion And Society
MF Vitenskapelig Høyskole (2022-2025)
Bachelor of Arts - Consular And Diplomatic Affairs
De La Salle-College of Saint Benilde (2019-2022)
High School Diploma -
St. Scholastica's College (2016-2018)
Some College (No Degree) -
Ateneo De Manila University
Some College (No Degree) -
Asian Institute of Management Conference Center
Some College (No Degree) - Airline Ticketing
Int'l Institute of Computer Science & Admin.
Some College (No Degree) - Office Management
Int'l Institute of Computer Science & Admin.