Adriana Fladmo
Oslo,Norway
Summary
Experienced call agent and lead hostess with 6 years of expertise in guest relations and fine dining service. Demonstrates a strong ability to provide empathetic customer support and enhance team workflows, resulting in improved service delivery. Eager to leverage skills in creative problem solving and multitasking to contribute to a dynamic and innovative team environment.
Overview
7
7
years of professional experience
Work History
Waitress (Events)
RA Hospitality
Oslo, Norway
11.2025 - Current
- Provided prompt and friendly service to guests during events.
- Assisted in setting up and breaking down event spaces efficiently.
- Managed food and beverage stations to ensure smooth service flow.
- Collaborated with event coordinators to ensure guest satisfaction.
- Communicated effectively with team members to coordinate service tasks.
- Greeted guests upon arrival and directed them to their seating area.
- Performed side work duties such as cleaning tables after each customer party left, restocking condiments, refilling salt and pepper shakers.
Waitress
Radisson RED
Oslo, Norway
10.2025 - Current
- Prepared and set up breakfast buffet stations for guest service.
- Assisted guests with food selections and dietary inquiries.
- Monitored food inventory levels and reported shortages to management.
- Collaborated with kitchen staff to coordinate meal timing and presentation.
- Replenished food items on the buffet line in a timely manner.
- Performed opening or closing duties such as setting up and breaking down workstations or restocking supplies as directed by management team members.
Lead Hostess
The Villa Casa Casuarina
Miami Beach
10.2024 - 08.2025
- Transitioned from providing attentive table service to overseeing front-of-house operations, including managing reservations, coordinating seating for optimal flow, training and supervising host staff, and ensuring a welcoming guest experience.
- Played a key role in maintaining the restaurant's high standards of service and guest satisfaction.
Server
The Villa Casa Casuarina
Miami Beach
09.2023 - 09.2024
- Returning as a server has allowed me to get more experience and contribute valuable information to my restaurant knowledge.
- Furthermore, it strengthened my confidence and motivated me to enhance my English and Spanish capabilities.
Pool Food & Beverage Attendant
IKOS Andalusia
Estepona
05.2023 - 08.2023
- Served excellent food and beverages to guests at a premium resort's pool area.
- Took and processed guest orders, worked closely with the bar and culinary crews to guarantee prompt and accurate delivery, as well as ran beverages.
- Worked as part of a closely coordinated team to ensure consistent service and uphold the resort's high standards of hospitality and guest satisfaction.
Server
The Villa Casa Casuarina
Miami Beach
09.2021 - 09.2022
- Served high-quality food and beverages in a fast-paced, upscale restaurant setting as part of a hospitality internship.
- Developed great customer service abilities, collaborated with team members, and obtained practical experience in restaurant operations and visitor relations.
Call agent
UNICEF Romania
Ploieşti
02.2021 - 08.2021
- Engaged with guests to address enquiries and resolve concerns, enhancing overall guest satisfaction and fostering positive experiences.
- Provided exceptional guest service, fostering positive experiences that contributed to a welcoming atmosphere.
- Clients received great customer service, ensuring their needs were addressed and building solid connections.
At Your Service trainee
JW Marriott Resort & Spa
Venice
05.2019 - 09.2019
- I was introduced to the wonderful world of hospitality and began to develop a variety of abilities, including multitasking, dealing with guest concerns, and using fine dining terminology.
- I learnt how to adapt to various circumstances and how to manage myself under stress. The position helped me acquire confidence and enhance my language skills.
Education
Master of Science - International Tourism and Hospitality Business Management
Manchester University
Braşov11.2023
Bachelor's Degree - Hotel Business Management
Manchester University
Braşov06.2021
Skills
- Guest relations
- Fine dining service
- Creative Problem Solving
- Multitasking
- Empathy
Hobbies and Interests
- Reading
- Doing sports
- Connecting with nature
- Connecting with people
Languages
Norwegian (Native)
Romanian (Native)
English (Expert)
Spanish (Professional)
Personal Information
Nationality: Norwegian Romanian
Timeline
Waitress (Events)
RA Hospitality
11.2025 - Current
Waitress
Radisson RED
10.2025 - Current
Lead Hostess
The Villa Casa Casuarina
10.2024 - 08.2025
Server
The Villa Casa Casuarina
09.2023 - 09.2024
Pool Food & Beverage Attendant
IKOS Andalusia
05.2023 - 08.2023
Server
The Villa Casa Casuarina
09.2021 - 09.2022
Call agent
UNICEF Romania
02.2021 - 08.2021
At Your Service trainee
JW Marriott Resort & Spa
05.2019 - 09.2019
Master of Science - International Tourism and Hospitality Business Management
Manchester University
Bachelor's Degree - Hotel Business Management
Manchester University