Summary
Overview
Work History
Timeline
Generic

Agne Toedtman

Trondheim

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

8
8
years of professional experience

Work History

Team Leader

Størhus Pizza
08.2022 - 06.2024
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Assisted in recruitment to build team of top performers.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Devised and implemented processes and procedures to streamline operations.

E-Commerce Manager, Consultant

Freelance
08.2020 - 05.2023
  • Managed copy review an
  • Executed SEO functions such as keyword research, data collection, link optimization and site auditing.
  • Analyzed traffic and conversion trends and developed strategies to improve traffic.
  • Wrote articles, bulletins, sales letters, speeches and other related informative, marketing and promotional material.

Enterprise Operations

Shift4Payments
05.2021 - 05.2022
  • Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
  • Drove solutions to predominant operations issues by identifying areas of deficiency and performing root-cause analysis.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.

Bar and Restaurant Manager

Trattoria Delia
09.2016 - 03.2020
  • Assessed operational performance to measure compliance with regulatory, industry and brand standards.
  • Prepared weekly payroll to keep up with projected weekly revenue.
  • Efficiently resolved problems or concerns to satisfaction of all involved parties.
  • Initiated negotiations regarding vendor contracts and kept updated records of contracts.

Timeline

Team Leader

Størhus Pizza
08.2022 - 06.2024

Enterprise Operations

Shift4Payments
05.2021 - 05.2022

E-Commerce Manager, Consultant

Freelance
08.2020 - 05.2023

Bar and Restaurant Manager

Trattoria Delia
09.2016 - 03.2020

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Agne Toedtman