Google cloud
Aimée BASSOLE
Adviser
Summary
As an entry-level adviser , i bring a strong attention to detail and a collaborative mindset to every task. My organizational skills allow me to handle multiple projects simultaneously with a high degree of accuracy and prioritize tasks effectively. For example, in my previous role of tour guide and manager assistant, I was responsible for delivering top notch customer service while providing administrative and logistical support in a busy office environment . I am a hardworking and passionate individual who is eager to apply my problem-solving skills and time management abilities to new challenges. I am committed to helping my team achieve company goals and am excited to continue learning and growing in my career.
Overview
10
10
years of professional experience
4
4
Certifications
4
4
Languages
Work History
Barista Shift Supervisor
GRAINS Løren AS
Oslo
08.2022 - 07.2023
- engaging, courteous, passionate about food and beverage preparation and education.
- Committed to providing customers with excellent service .
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Supervised food presentation and plating to enhance visual appeal.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Monitored food inventory and supplies to prevent waste.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Planned and executed promotions and special events in close collaboration with management.
Head Waitress
MUMA AS
Oslo
09.2021 - 06.2022
- Polyvalent employee at the Munch museum Deli&Kafé and the Tolvte & Kranen restaurant.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
Waitress
Skur33
Oslo
06.2020 - 09.2022
- Taking customer orders and delivering food & beverages, providing excellent service ,multi-tasking duties
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Tour Coordinator
History Group
Paris
06.2017 - 07.2019
- handled the bookings and check in, reception of the customers, products sale, supply management.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Summer Camp Director/Leadership Team Member
Vacances pour Tous
Paris-London
07.2018 - 08.2018
- Monitored students behavior during activities, effectively handling discipline situations and encouraging positive behavior.
- Recorded attendance of the students during their language immersion .
- Maintained the students files, properly storing and maintaining personal information.
- Communicated with parents, staff and teachers regarding children or program issues.
- Language and discovery summer trip to London for children aged 12-17 .
Au Pair
Anderson family (private)
London
07.2016 - 08.2017
- Developed bilingual abilities in French through immersive conversation and activities.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Transported children safely to school, activities and appointments on time.
- Prepared and accompanied children on outings and vacations, supervising playtime and other activities for safety purposes.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
Waitress
Twenty peas
Paris
05.2016 - 07.2016
- Helped with catering, food and beverages service, cashier.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Tourist Guide
Paris Tour guide
Paris
02.2016 - 05.2016
- offering unique experiences to help visitors discover the city of Paris, its monuments and tourist sites.
- Built personal relationships with guests to promote positive experiences.
- Researched information on the Eiffel Tower to provide accurate, detailed tours.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
- Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.
- Provided suggestions and recommendations for activities, restaurants and accommodations to keep customers entertained after tour hours.
- Informed tour members of safety risks associated with attractions, confirming customer security.
- Demonstrated superior professionalism while interacting with customers and vendors.
Survey Interviewer
IDDEM & TEST
Paris
02.2015 - 11.2015
- Used specified forms to compile, record and code results or data from interviews and surveys.
- Elicited comments from individuals surveyed and accurately recorded comments.
- Prepared reports of findings by illustrating data graphically and translating complex findings into narrative format.
- Reviewed collected data obtained from interviews for completeness and accuracy.
- Performed data entry, electronic data collection and tracing to support exploitation research.
Intern Architect
Zamfirescu & Carozzino architecture
Paris
07.2013 - 07.2013
- Drafted mockups and submitted them for review.
- Attended team meetings to resolve technical and project issues and review project schedules.
- Created detailed plans for construction projects within equipment specifications and budgeting.
Education
Masters - Scandinavian Studies / Media
University of Oslo
Oslo,Norway 08.2020 - 05.2021
Bachelor - Scandinavian Studies
Sorbonne University Paris IV- Universitetet I Oslo
Paris,france - Oslo,Norway 09.2017 - 06.2020
Baccalaureate Degree - Economic And Social Sciences
Lycée Elisa Lemonnier
Paris,France 09.2013 - 07.2016
Skills
Flexible and Adaptable
Excellent interpersonal Communication
Critical and analytical Thinking
Mediation and crisis intervention
Team collaboration and leadership
Documentation and reporting
Employee training and development
Certification
Cambridge English: ESOL LEVEL 2
Software
Inspera, CANVAS,ZETTLE,
Writing skills: Wordpress,MS Word mastery
Social media management: facebook, LinkedIn, instagram
MS office
Google drive
Spreadsheets
Adobe Acrobat
Planday
Timeline
Barista Shift Supervisor
GRAINS Løren AS
08.2022 - 07.2023
Head Waitress
MUMA AS
09.2021 - 06.2022
Masters - Scandinavian Studies / Media
University of Oslo
08.2020 - 05.2021
Waitress
Skur33
06.2020 - 09.2022
Summer Camp Director/Leadership Team Member
Vacances pour Tous
07.2018 - 08.2018
BAFD (certificate of aptitude for the role of director and supervisor basis of groups of minors in collectif reception)
06-2018
Bachelor - Scandinavian Studies
Sorbonne University Paris IV- Universitetet I Oslo
09.2017 - 06.2020
Tour Coordinator
History Group
06.2017 - 07.2019
Au Pair
Anderson family (private)
07.2016 - 08.2017
Waitress
Twenty peas
05.2016 - 07.2016
Tourist Guide
Paris Tour guide
02.2016 - 05.2016
Survey Interviewer
IDDEM & TEST
02.2015 - 11.2015
Baccalaureate Degree - Economic And Social Sciences
Lycée Elisa Lemonnier
09.2013 - 07.2016
Intern Architect
Zamfirescu & Carozzino architecture
07.2013 - 07.2013