Albertina Kalonje
Warsaw
Summary
I am an independent, self-motivated young entrepreneur and also a graduate student in dietetics and nutrition proficient in nutrition counseling. Eager in pursuing a career in a related or perhaps unrelated field to gain more experience and continue learning. However, I am committed to providing quality care for ultimate client satisfaction. Proven ability to establish and maintain excellent communication, relationships with clients, and colleagues as well as work towards the goals of the company in my position, attention to detail, hardworking, and willing to join the next team.
Overview
4
4
years of professional experience
Work History
Senior Executive(Processing Specialist)
Infosys
Lodz, Poland
06.2022 - 03.2023
- Developing and implementing processes, procedures, or methods to improve efficiency and productivity in creating quotations.
- Ensuring that all regulations are followed and reporting any violations to management.
- Conduct audits of current processes to identify opportunities for improvement.
- Developing or modifying policies, procedures, and protocols for new or existing programs Training staff on new or updated processes to ensure effective implementation.
- Analyzing data to identify trends or suggest improvements to processes.
- Coordinating with other departments to ensure that information is accurate and up to date.
- Communicating process changes to all affected parties such as customers, suppliers, vendors, employees, etc.
- Develop computer programs to automate processes
Retail Priority Merchants Support
Square
Warsaw ,Poland
02.2021 - 01.2023
- Effectively solving customers inquiries from US/CA/AU/GB/FR through phone calls ,emails and chats using several internal resources like sales force,Jira etc
- Identify discrepancies in clients’ sales, deposits, and importing their inventory that has errors and help them resolve issues.
- Made sure to assist with their payment process request.
- Identifying errors and following up with engineers on product bugs and features.
- Advocate for customers by identifying trends in issues and suggesting improvements in processes, policies, and products(hardware).
- Collaborate with members of other teams to root out answers and be a resource to teammates.
- Effectively made use of internal statistical tools, and financial and communication software to root out solutions for complex inquiries.
- Helped in troubleshooting 3rd party hardware like printers, Registers, and barcodes.
- Helped Merchants track their orders and transaction payment that might have been delayed with delivery which may have been lost in transit.
- Provided customer service to queries merchants had and received 96% survey on average of 289 calls that would get in a week.
- Responding to multiple emails and chats as quickly as possible and being an active listener during calls in order to understand and provide Solutions to their problems.
- Contributed to achieving sales targets through upselling techniques and offering product suggestions based on customer preferences.
- Handled cash transactions accurately, maintaining proper documentation for accounting purposes.
- Managed inventory effectively, ensuring accurate stock levels and timely reordering when needed.
- Participated actively in staff meetings, contributing ideas that improved both individual performances and overall operations within the store environment.
- Assessed inventory levels regularly, identifying slow-moving items for markdowns or promotional sales events accordingly.
HR Assistant
Zesco
Zambia,Lusaka
10.2018 - 10.2019
- Assisted HR managers with recruitment, record maintenance, and payroll processing, and provide clerical support to all employees.
- Maintains accurate and up-to-date human resource files, records, and documentation.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Maintained office supplies, distributed mail, and process invoices for payment
- Performed internal and external audits and research and administrative reviews of programs and plans to support HR administration
- Answered and redirected incoming phone calls for office.
- Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration.
- Coordinated itineraries and scheduled appointments for human resources staff.
- Supported coordination of benefits open enrollment activities and process.
Education
Bachelor of Science - Dietetics And Nutrition
Vistula University School of Hospitality
Warsaw Poland 03.2023
Skills
RELEVANT SKILLS
- Strategic Planning
- Critical thinking
- Good listener and problem solving skill
- Good communicator
- Empathetic
- Analysis Detail
- Orientated Team Building
TECHNICAL SKILLS
- Troubleshooting hardware
- Keynote
- Microsoft Office (excel,powerpoint,wordetc)
- Writing (wordpress, technical writing)
- Linux ,SAP ,Social media Skills,
- Jira,Zendesk,Atlassian etc
- SEO Skills and CRM Skills
OTHER ADDITIONAL SKILL
- Transcribing Meetings and Messages
- Applicant Tracking Systems
- Resume Screening
- Call Center Operations
- Conflict Mediation
- Customer Retention Strategies
- Staff Training
- Team Development
- Executive Assistance
Accomplishments
- Achieved a certificate as the best employee in my team who had maintained KPI for consistently 8 months with a score of 98 %, Also managed to sell 84 products in 6 months by providing surveys to customers for the year 2022.
Languages
Bemba
Native Speaker
English
Proficient
C2
French
Upper intermediate (B2)
Chinese (Mandarin)
Elementary (A2)
Additional Information
I agree that my personal data will be processed by (company name) in order to recruit for the position I am applying for. I also consent to the process of my personal data by (company name) for the purposes of any future recruitment processes. I agree to the processing of personal data provided in this document for realizing the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).Photo only on Polish CV/for Polish employers/optional.
Timeline
Senior Executive(Processing Specialist)
Infosys
06.2022 - 03.2023
Retail Priority Merchants Support
Square
02.2021 - 01.2023
HR Assistant
Zesco
10.2018 - 10.2019
Bachelor of Science - Dietetics And Nutrition
Vistula University School of Hospitality