Albis Hidalgo Ampudia

• Professional representation, Customer orientation, Good service, Cleaning.
• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.

• To provide individual guidance to immigrants to help them become familiar with Norwegian culture and various welfare schemes such as NAV and the Norwegian Tax Agency
• In addition, I worked to facilitate activities for newly arrived Ukrainians.
• Responded to client inquiries to provide accurate legal advice and offer guidance with our legal department.

• As a LATAM customer service agent, I was responsible for streamlining the shipping process and coordinating customer service and invoicing
• My main features: Documentation and manifestation, Customer service, Invoicing and financial management, Communication with the American Federal Maritime Commission (FMC)
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Provided primary customer support to internal and external customers.

• I had a central role in the communication form the company to the port, and worked closely with shipping companies, freight managers and operators.
• Responsible: Planning before arrival, Harbor management, Documentation, Crew services, Financial services, Legal services.
• Established strong customer relationships, building recommendations and loyalty.

As an inspector for the Directorate of Fisheries in Panama, my main tasks included:

• Vessel Inspections : I promoted, organized, and conducted inspections of vessels sailing under the Panamanian flag, both nationally and internationally.
• Resource Management: Participated in designing and implementing guidelines, strategies, and plans for the sustainable management of aquatic resources.
• Collaboration: I cooperated with governmental and international organizations such as Global Fishing Watch, Food and Agriculture Organization (FAO), NOAA, and the European Commission to promote responsible fishing practices.

My work played a crucial role in ensuring responsible and sustainable fishing practices.

As operation assistant in Flamenco Marina Panama

• Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
• As a operation assistant at Marina Panama, I collaborated with a cross-functional team that had a crucial role in the effective management and operation of the marine facilities
• My responsibilities included: Dock designation, Inventory management, Human Resources, coordination with the shipyard and maintenance, charter services in addition to working in collaboration with the national Custums, migration department, quarantine and maritime authority of Panama.