Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ALEXANDER TOMS

ALEXANDER TOMS

Sandefjord,38

Summary

Talented and professional individual with a strong focus on providing exceptional service and building strong relationships. Possessing a keen eye for detail, consistently exceeding client expectations by delivering on target assignments. Notable strength lies in effectively contributing to a productive and enjoyable team environment. Takes ownership of work and approaches complex problems with a pragmatic mindset, considering diverse stakeholder interests to prioritize the best solution for overall outcomes.

Overview

11
11
years of professional experience

Work History

Sales Operations Analyst

Mondelēz Norge
05.2019 - Current
  • Develop and execute comprehensive sales tracking and allocation documents that align with the company's goals and objectives
  • Lead, mentor, and train a new employee, fostering a collaborative and results-driven work environment
  • Managing vendor accounts; contracts and PO´s
  • Testing and data quality assurance to building a datalake
  • Enabled sales operations to run smoothly through effective management of department's workflows and processes.
  • Created easy to follow manuals and procedures for all sales staff to follow to keep departmental operations running successfully.
  • Gathered, organized and analyzed data, resolved discrepancies, and modeled information.
  • Produced scheduled and ad hoc reports using Excel Power BI and third party platforms.

Credit Specialist

L´Oréal Danmark
08.2016 - 01.2019
  • Responsible for credit and receivables and for the company´s Norwegian portfolio including key accounts in the Nordic region
  • Developed effective relationships with customers, which helped improve overall payment processes.
  • Maintained CRM control in SAP.
  • Obtained and reviewed credit reports and credit insurance to establish credit limits for new accounts.
  • Monitored appropriateness of credit limits on customers, making changes to realign operations with policies and targets.
  • Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.

Credit Advisor

yA Bank/Resurs Bank
02.2016 - 07.2016
  • Contracted to work on 2 separate occasions, total of 9 months (2016 and 2019 as I moved back from Copenhagen).
  • Assessing consumer loans and credit card applications
  • Regular customer communications per day via telephone, email and web chat.

Client consultant

Svea Finans
01.2014 - 09.2015
  • Customer service within debt collection.
  • Trained new employees on customer service, deb collection and how to experience great debtor interactions.

Education

Bachelor of Science - International Marketing

BI Norwegian Business School
Oslo
06-2013

Skills

  • Data Management
  • Teamwork
  • Accounts receivables/payable
  • Sales and credit analysis
  • Sales reporting
  • Negotiations
  • Customer and vendor service
  • Metrics tracking
  • Verbal and written communication
  • Relationship building
  • Skilled in Excel
  • Proficient in Power BI

Languages

Norsk
English
Dansk
Español

Timeline

Sales Operations Analyst

Mondelēz Norge
05.2019 - Current

Credit Specialist

L´Oréal Danmark
08.2016 - 01.2019

Credit Advisor

yA Bank/Resurs Bank
02.2016 - 07.2016

Client consultant

Svea Finans
01.2014 - 09.2015

Bachelor of Science - International Marketing

BI Norwegian Business School

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ALEXANDER TOMS