Alexandra-Paula Ursache
Bergen
Summary
Proven in enhancing customer satisfaction and sales at Tom Tailor through exceptional service and strong relationship building. Adept at maintaining high standards of cleanliness, as demonstrated at Hotel Traian, with a knack for problem-solving and teamwork. Achieved a notable increase in table turnover rate, showcasing multitasking and customer service focus.
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures, and liquor laws.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
3
3
years of professional experience
Work History
Food Waiter
Limon
12.2024 - 02.2025
- Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Maintained an organized workspace throughout shifts by consistently restocking supplies such as utensils, napkins, and condiments.
- Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere for guests.
- Improved overall efficiency by assisting coworkers during peak hours or as needed to maintain smooth operations.
- Handled customer complaints diplomatically by listening attentively to concerns and working towards a satisfactory resolution.
- Increased table turnover rate by promptly taking orders, serving food, and addressing any customer concerns.
Restaurant Waiter
Eckbo Selskapslokaler
10.2024 - 02.2025
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Answered customers' questions, recommended items, and recorded order information.
Sales Assistant
Tom Tailor
11.2023 - 06.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Sales Assistant
Il Passo
06.2023 - 10.2023
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Housekeeper
Hotel Traian
07.2022 - 05.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Restaurant Waiter
Mamma Mia
09.2021 - 05.2023
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
Education
High School Diploma -
Tourism Economic High School (Commerce)
Iași, România05-2022
Skills
- Strong multitasking
- Service quality
- Goal oriented
- Teamwork
- Customer service focus
- Housekeeping
- Cleanliness
- Relationship building
- Problem-solving
- Processing payments
- Food hygiene
- Customer needs assessment
- Health and safety compliance
Accomplishments
- Earned a 10% bonus for successfully up-selling the most items from the restaurant's new summer menu.
- Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
- Selected to serve notable VIP guests for major private events.
Languages
Romanian
Native language
English
Advanced
C1
Greek
Elementary
A2
Timeline
Food Waiter
Limon
12.2024 - 02.2025
Restaurant Waiter
Eckbo Selskapslokaler
10.2024 - 02.2025
Sales Assistant
Tom Tailor
11.2023 - 06.2024
Sales Assistant
Il Passo
06.2023 - 10.2023
Housekeeper
Hotel Traian
07.2022 - 05.2023
Restaurant Waiter
Mamma Mia
09.2021 - 05.2023
High School Diploma -
Tourism Economic High School (Commerce)
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