Alexandros Poulos

• Provided exceptional customer service by greeting guests, offering drink recommendations, and ensuring responsible alcohol service. Prepared custom and menu drinks, maintained bar sanitation, and kept up-to-date on liquor, wine, and menu offerings.

• Managed cocktail lab operations for two stores, improving service speed by preparing 800+ cocktail bases daily. Developed signature cocktails and alternative fizzy drinks. Handled invoicing, venue setup, and team training to enhance performance. Managed inventory, ordered supplies, and negotiated with suppliers to prevent stockouts. Drove 50% productivity growth and mentored staff to ensure positive guest experiences and company success.

• Served upwards of 350 visitors per shift.
• Optimized beverage selection through creation of exclusive cocktails using standout ingredients.
• Created ergonomic bar layout to boost operational efficiency.
• Created and organized events to enhance bar visibility, significantly boosting clientele.

Handled both barista and court reservation duties at a tennis club, providing excellent customer service, taking orders, processing payments, and managing court bookings. Maintained accurate sales records and memorized specialty drink recipes while ensuring smooth operations during peak times.

• Enhanced team skills through focused training on service and preparation.
• Managed interactions with more than 25 customers each day through phone and email correspondence.
• Oversaw and supervised operations while performing on-site store evaluations.
• Enhanced profitability by growing customer portfolio.
• Managed customer interactions at the company stall in the HO.RE.CA Trade Show for a duration of two years.
• Closed partnership agreements post-effective sales discussions.

• Provided bartending services in various establishments across Santorini, Greece.