Ali Ahmed
Sydney
Summary
Application Support Engineer with over 12 years of experience in ERP Infor M3 support, implementation, and business process improvement. Known for driving operational efficiency, resolving technical challenges, and delivering impactful IT solutions. Skilled in Infor M3, SCM functional support, and SQL-based report generation.
Overview
14
14
years of professional experience
Work History
IT Support Officer
Lead College Pty Ltd
04.2024 - 08.2024
- Technical Solutions Development: Assisted in the development, implementation, and ongoing maintenance of technical solutions to enhance operational efficiency and user experience
- Research and Troubleshooting: Conducted thorough research and analysis to diagnose and resolve technical issues, ensuring timely and effective support for users
- System Testing and Deployment: Supported testing, deployment, and integration of applications and systems, contributing to seamless launches and updates
- Help Desk and User Support: Provided frontline help desk support, addressing user queries and troubleshooting issues with a focus on customer satisfaction
- User Onboarding and Account Management: Managed onboarding processes, including creating and maintaining user accounts, roles, and permissions across systems
- Training and Induction: Conducted user induction sessions and training workshops to ensure smooth adoption of new technologies and applications
- Dictation Management: Monitored, managed, and troubleshot issues related to the Axcelerate application’s dictation functionality, enhancing usability and performance
- Student Enrolment Assistance: Supported student enrollment processes in the SMS (Axcelerate), maintaining data accuracy and assisting with user queries
- Collaboration and Client Interaction: Participated in meetings, workshops, and client interactions to gather requirements, provide insights, and offer IT support as needed
- SharePoint and Application Support: Granted SharePoint access, managed permissions, and provided technical support for both Axcelerate and Moodle applications, ensuring a reliable and secure user experience
ERP Application Engineer
E-Enterprises Pvt Ltd
01.2021 - 06.2023
- Infor M3 Solution Design: Provided functional and technical expertise in analyzing, planning, and designing tailored Infor M3 ERP solutions
- Testing Support: Assisted business teams in executing comprehensive testing to validate system functionalities
- Order to Cash Management: Managed the entire Order to Cash cycle within the Infor M3 system, optimizing order management processes
- Stream Serve Configuration: Installed and configured Stream Serve 4.1.2 printer setups within Infor M3, ensuring seamless document processing
- Systems Integration: Integrated in-house applications with the M3 System to support cohesive operations
- Warehouse Management: Oversaw warehouse management processes in Infor M3, improving inventory control and order fulfillment
- Troubleshooting & Support: Addressed ERP-related issues and provided support for all in-house applications to end-users
- Master Data Management: Created and maintained Item and Customer Master records within Infor M3
- Patch Management: Applied necessary patches in LCM to maintain ERP performance and security
- Report Generation: Utilized SQL queries to generate reports aligned with business requirements, enhancing data-driven decision making
Application Engineer
Alesayi Better Life Pvt Ltd
09.2010 - 12.2020
- Software Installation & Configuration: Installed and configured Smart Office and H5 Client applications for all end-users, ensuring seamless user access
- Stream Serve Setup: Managed Stream Serve 4.1.2 printer configuration within Infor M3 to optimize document handling
- SQL Reporting: Created SQL-based reports tailored to business requirements, facilitating data-driven decision-making
- ERP User Management: Performed ERP Infor M3 user management, including account creation, role assignment, and access control
- Database Management: Established backup schedules conducted database backups, and restored databases as needed for data security
- System Integrations: Integrated external applications, including POS (Point of Sale) and CSM (Customer Service Management), with Infor M3 for unified operations
- Issue Resolution: Provided troubleshooting support for business users’ issues within the Infor M3 application
- Supply Chain Module Management: Oversaw and maintained the Supply Chain module within Infor M3 to streamline operations
Education
Master of Computer Application -
Osmania University
01.2003
Bachelor of Computer Sciences -
Osmania University
01.2000
Skills
- Infor M3
- Axcelerate
- Moodle
- SQL Server 2012
- SQL Server 2018
- VBNET
- LAN/WAN
- Microsoft Exchange Server
- SharePoint
- ERP & SCM Functional Knowledge
- User Training & Support
- Process Improvement
- Troubleshooting & Problem Resolution
Languages
English
Hindi
Urdu
Arabic
Training
Professional training on SAP S4/HANA SD.
Timeline
IT Support Officer
Lead College Pty Ltd
04.2024 - 08.2024
ERP Application Engineer
E-Enterprises Pvt Ltd
01.2021 - 06.2023
Application Engineer
Alesayi Better Life Pvt Ltd
09.2010 - 12.2020
Bachelor of Computer Sciences -
Osmania University
Master of Computer Application -
Osmania University
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