Alona Maksyk
Oslo
Summary
Highly astute Customer Service Executive capable of finding effective resolutions for complex issues. Promoting dynamic listening and team collaboration skills. Energetic, friendly personality with exceptional upselling and cross-selling skills.
Overview
6
6
years of professional experience
Work History
Sales executive
Inditex (Zara)
2023.04 - 2024.08
- Participated in continuous product development training to maximise sales potential.
- Liaised with potential customers to determine needs and provide recommendations.
- Took stock of products and updated inventory records with new totals.
Senior Customer Service Executive
Hexaware Technologies
2022.01 - 2023.12
- Implemented continual improvement strategies, effectively maintaining first-class customer service and faultless brand reputation.
- Handled lifecycle customer complaints professionally, from the initial raising of issues through to positive resolution.
- Resolved staff issues and concerns through appropriate incident investigation, seeking swift remedies to reduce operational disruption.
- Managed high-volume customer calls, providing efficient service to continually meet timeframe targets.
Sales Executive
Ittihad Paper Mill
2020.09 - 2022.01
- Closed large sales to exceed quota and align with company targets.
- Converted cold leads to expand territory and negotiate profitable contracts.
- Planned and coordinated product sales to exceed revenue projections and growth targets.
Customer Service Representative
Rosewood Abu Dhabi
2018.05 - 2020.07
- Developed empathetic client relationships and earned reputation for consistently exceeding sales goals.
- Addressed customer service enquires quickly and accurately.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Assisted in fulfilment of customer orders placed in person, via email, online and by telephone.
- Handled high-volume telephone calls to address and resolve customer queries.
Education
Bachelor - Translation German, Ukrainian, Russian, English
Kharkiv University of Humanities “People’s Ukraini
Kharkiv, UkraineSkills
Highly qualified in customer service satisfaction.
- Upselling and Cross-Selling
- Client
- Account Management
- Telesales
- Escalated Complaints Resolution
- Customer Engagement Strategies
- Face-To-Face Selling
- Opera, Spa soft , SAP
- Proficient in MES,Exel
Languages
English
Proficient
C2
Ukrainian
Proficient
C2
German
Intermediate
B1
Dutch
Intermediate
B1
Russian
Proficient
C2
Timeline
Sales executive
Inditex (Zara)
2023.04 - 2024.08
Senior Customer Service Executive
Hexaware Technologies
2022.01 - 2023.12
Sales Executive
Ittihad Paper Mill
2020.09 - 2022.01
Customer Service Representative
Rosewood Abu Dhabi
2018.05 - 2020.07
Bachelor - Translation German, Ukrainian, Russian, English
Kharkiv University of Humanities “People’s Ukraini
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