Amir Ebrahimi
Skien
Summary
Experienced executive leader with extensive expertise in SaaS, customer success and digital transformation. Demonstrated ability to drive strategic customer management, lead high-performing teams, and deliver innovative digital solutions across Europe. Recognised for accelerating customer value, optimising operational processes, and fostering cross-functional collaboration to achieve measurable business outcomes. Proven track record in scaling SaaS platforms, enhancing customer retention, and enabling organisations to thrive in dynamic, technology-driven environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Chief Customer Officer
UNIwise
09.2023 - Current
- Member of the executive management team
- Developed and implemented strategies for customer experience and loyalty
- Managed key account portfolio
- Led significant digital transformation and change management projects across Europe
- Led successful implementation of WISEflow across Europe
- Led and developed the Customer Success team, including customer support
- Identified opportunities for upselling and scaling
- Used customer insights to improve services
- Collaborated with product development, sales, and management
- Optimised internal processes for onboarding and support
Head of Training and Consultancy
UNIwise
03.2020 - 09.2023
- Member of the management team
- Department head for staff in Denmark, Germany, and the UK
- Led implementation of WISEflow across Europe
- Managed projects and improvement initiatives
- Responsible for training and competence development
- Collaborated with academic staff across Europe
Business Implementation Manager
UNIwise
01.2017 - 02.2020
- Implemented WISEflow at universities in multiple countries
- Led large digital transformation and change management projects
- Managed projects, workshops, and presentations
- Developed best practices and new processes
Senior Executive Officer / Advisor
University of South-Eastern Norway
11.2011 - 12.2016
- Worked in the study administration and exam office
- Led digital exam implementation across the organisation
- Conducted planning, documentation, and training
Senior Executive Officer
NAV Forvaltning Telemark
11.2008 - 11.2011
- Processed cases and appeals within various social benefits
- Experience with public administration and legal frameworks
Education
MBA - Management
University of Nordland
Bodø, Norway01.2015
Master of Public Administration - Public Administration
Lillehammer University College
Lillehammer, Norway01.2013
Bachelor’s Degree - Administration and Organisational Science
University of Bergen
Bergen, Norway01.2008
Bachelor’s Degree - Sociology
University of Bergen
Bergen, Norway01.2006
Skills
- Strategic leadership
- Strategic Customer Management
- Digital Transformation
- Team Leadership
- Process Improvement
- Business Development
- Project Management
- Data-driven Customer Success
Certification
- PRINCE2 Foundation
- Driving Licence: Category B
Languages
Norwegian
English
Danish
Swedish
Farsi
Timeline
Chief Customer Officer
UNIwise
09.2023 - Current
Head of Training and Consultancy
UNIwise
03.2020 - 09.2023
Business Implementation Manager
UNIwise
01.2017 - 02.2020
Senior Executive Officer / Advisor
University of South-Eastern Norway
11.2011 - 12.2016
Senior Executive Officer
NAV Forvaltning Telemark
11.2008 - 11.2011
MBA - Management
University of Nordland
Master of Public Administration - Public Administration
Lillehammer University College
Bachelor’s Degree - Administration and Organisational Science
University of Bergen
Bachelor’s Degree - Sociology
University of Bergen
Courses
HSE Course – Bedriftshelsen AS (9 months)