Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Certification
Timeline
Generic
Ana Isabel Caetano Alves

Ana Isabel Caetano Alves

Lisboa

Summary

Very responsible professional with a Master in Civil Engineering but working as Business Analyst and Developer in IT for more than 26 years. God team spirit but also self standing worker, multi tasking, solving issues as demanding, assertive, good communicator.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Business Analyst and Developer

Fidelidade SA.
02.2019 - Current

Access management and analysis in the main Fidelidade Applications - AD, RACF, GIA (an identity and access management tool made to measure) , Cogen's, GIS, AS400,, SAP.

Main Projects:

· Adaptation of the Organic Structures in GIA;

Business Analyst and Developer

Fidelidade SA.
04.2009 - 01.2019

Auditing, access management and analysis in the main Fidelidade Applications - AD, RACF, GIA (an identity and access management tool made to measure) , Cogen's, GIS, AS400, Classic, SAP. Analysis of security issues in IT.

Main Projects:

• Adaptation of the Organic Structures in GIA;

• Semiannual Internal Control - Audit AD, GIA, RACF, GIS, AS400, Classic;

• Commercial Platform Mediators and Accounts;

• Unique user project;

Business Analyst and Developer

Fidelidade Mundial – Império Bonança
03.2006 - 03.2009

Analysis and Software development in Cobol and AFP. Main Projects in which he collaborated:

· Technical Restructuring of Output Files;

· Júris Project;

· SGF TAG Project – create conditions for cross-selling of Products;

· Multicompany Multibrand Project;

· Survey of Caixa Seguros Outputs;

IB New RC Coverage Project – Hunters;

Business Analyst and Developer

Fidelidade Mundial – Império Bonança
10.2004 - 02.2006

Analysis and Software development in Cobol and CICS and Project Control. Main Projects in which he collaborated:

· IOC Project (Operacional Information Consolidated – Interfaces of datafiles between Classic System and Datawarehouse);

· Survey of procedures and programs for CARES;

· Project of Interfaces between Meta4 and other Systems - Integration of IB Employees;

· Maintenance and Small Improvements;

· Resolution of Abend’s CICS;

Collaboration in the Project for the Creation of an ACCESS Database with all the steps, programs, responsible of the Classic System;

Business Analyst and Developer

Fidelidade SA, Direcção Informática De Suporte Ao Negócio E Integração.
12.2000 - 09.2004

Analysis and Software development in Cobol, CICS and CABS and Project Control. Main Projects in which he collaborated:

Interfaces Real-Time Project;

Business Analyst and Developer

Companhia De Seguros Bonança
04.1997 - 11.2000

Analysis and Software development in Cobol, CICS and CABS and Project Control. Main Projects in which he collaborated:

· Integration Project of Seguros e Pensões (Insurance Companies Holding;

· Sistróia Project – API and APIC’s for Autogere (Insurance Company);

· Bonus/malus Project;

· Euro Project;

· 2000 Year Project;

· Maintenance in all areas of Business (Bug fixing and Small improvements);

Migration of Entities of Ocidental Seguros and Império (Insurance Companies);

New Car Sales Administrative Assistant

Revit, Soc. Comercio Automovel SA. (Renault Dealer)
01.1996 - 07.1996

Prepare Budgets and proposal's for the car purchase or rental, administrative tasks and client car delivery.

Wardrobe Assistant, Usher.

Teatro Nacional D. Maria II, Teatro Nacional De Sao Carlos, Teatro Politeama.
01.1988 - 12.1995

Helping Actresses and Ballerinas in wardrobe changes, small wardrobe fixes;

Welcoming the audience and guiding them to their seats and all the help they need.

Support Teacher

Associação De Pais Da Escola Secundária Marquês De Pombal.
09.1993 - 07.1994

Classes to support students of the Professional Technical Course on Civil Construction with hearing loss and other issues.

Teacher

Escola Secundária Marquês De Pombal
09.1992 - 07.1993

Teacher of the Professional Technical Course on Civil Construction to the 10º and 11º Degrees

Taught subjects:

· Introduction to Resistance of Materials;

· Construction Materials;

· Topography;

· Introduction to IT;

Education

Master of Science - Civil Engineering

Instituto Superior Técnico
Lisboa
02.2000

Skills

    Technical Skills:

    Operating Systems: Ms-dos, Microsoft Windows, Unix, mac OS

    IT Language's: Cobol, Java, C, X-windows, Motif, Pascal

    Software Applications: Microsoft office (Word, Excel, Visio, Project, Powerpoint, Access, Outlook, Skype for business) and Photoshop

    Management Skills:

    Interfaces Real-Time Project management collaboration; Organization of chess championships, tournaments and courses

    Skills -Experience:

    Ability adapt to multi-disciplinary environments, god team spirit, god communications skills, customer service, multi tasking, responsible and attention to details

Personal Information

  • Date of Birth: 03/03/69
  • Nationality: Portuguese

Languages

Portuguese
Native language
Spanish
Upper intermediate
B2
english
Proficient
C2
French
Upper intermediate
B2

Certification

January.2023

PeopleCert International Limited (Athens, Greece)

ITIL 4 Foundation Certificate in IT Service Management

Classification: 34/40

December. 2016

APMG International (Buckinghamshire, UK)

ITIL Foundation Certificate in IT Service Management

Classification: 31/36

December.1992

FUNDETEC (Lisbon)

Technical Computer Graphics Specialist

Professional Domain:

· Development of a graphic editor project

Course Modules:

· Programming in C++;

· Programming in X-Windows;

· Programming in Motif;

· Computer graphics algorithms;

Classification: 18/20

Timeline

Business Analyst and Developer

Fidelidade SA.
02.2019 - Current

Business Analyst and Developer

Fidelidade SA.
04.2009 - 01.2019

Business Analyst and Developer

Fidelidade Mundial – Império Bonança
03.2006 - 03.2009

Business Analyst and Developer

Fidelidade Mundial – Império Bonança
10.2004 - 02.2006

Business Analyst and Developer

Fidelidade SA, Direcção Informática De Suporte Ao Negócio E Integração.
12.2000 - 09.2004

Business Analyst and Developer

Companhia De Seguros Bonança
04.1997 - 11.2000

New Car Sales Administrative Assistant

Revit, Soc. Comercio Automovel SA. (Renault Dealer)
01.1996 - 07.1996

Support Teacher

Associação De Pais Da Escola Secundária Marquês De Pombal.
09.1993 - 07.1994

Teacher

Escola Secundária Marquês De Pombal
09.1992 - 07.1993

Wardrobe Assistant, Usher.

Teatro Nacional D. Maria II, Teatro Nacional De Sao Carlos, Teatro Politeama.
01.1988 - 12.1995

Master of Science - Civil Engineering

Instituto Superior Técnico
Ana Isabel Caetano Alves