ANDRII ANANSKYI

Assisted company customers in the proper use of our services, collected tickets and redirected to L2 support.
Experienced in communicating with native speakers and representatives of different mailing companies.

• Responded to customer inquiries via phone, email and web-based platforms.
• Provided customers with detailed information on company products, services and materials.
• Requested escalation for unresolved issues.
• Assisted call-in customers with questions and orders.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Used exceptional communication to connect with customers, assess needs, and present solutions.

• Boosted customer retention by providing exceptional product support and addressing user concerns.
• Assisted with demonstrations for services to showcase functionality.
• Continually expanded knowledge of services product line.
• Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
• Trained and provided coaching to 3 junior team members.
• Improved overall user experience by collaborating with UX/UI designers on intuitive interface designs.
• Liaised between customers and manufacturing to design new product.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer calls and emails to answer questions about products and services.
• Accepted payments and updated accounts with latest information.
• Provided information about company products and services, and capitalized on upsell opportunities.

• Enhanced system performance by identifying and resolving complex technical issues.
• Mentored junior team members in technical concepts and skills development, fostering a culture of continuous learning within the organization.
• Created detailed documentation of IT systems, processes, and procedures to facilitate knowledge sharing among team members.
• Collaborated with cross-functional teams to develop innovative technology solutions, driving business growth.
• Successfully managed multiple IT projects simultaneously, meeting strict deadlines and budget constraints.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
• Played a key role in departmental initiatives aimed at improving customer service standards, contributing to the overall success of the organization.
• Provided ongoing feedback on product issues raised by customers, helping drive continuous improvements within the organization.
• Translated complex technical issues into digestible language for non-technical users.
• Researched product and issue resolution tactics to address customer concerns.
• Managed high levels of call flow and responded to technical support needs.
• Investigated and resolved customer inquiries and complaints quickly.
• Delivered prompt service to prioritize customer needs.
• Cross-trained and backed up other customer service managers.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Configured software and granted system permissions to new employees.