ANNA AGNIESZKA JOZWIK
Bergen,Norway
Summary
Friendly and enthusiastic Waitress adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.
Overview
9
9
years of professional experience
Work history
Waitress
Frescohallen
Bergen, Vestland
2023.07 - Current
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
- Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Carried out day-to-day duties accurately and efficiently.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
Waitress
Villa Paradiso
Bergen, Vestland
2022.07 - 2023.06
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Greeted and escorted guests to tables.
- Increased order value by upselling sides, drinks and desserts.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Accurately took orders, making menu recommendations as appropriate.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Checked customer IDs to confirm age before selling age-restricted products.
Waitress
Villani Skostredet
Bergen, Norway
2021.06 - 2022.04
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Greeted new customers, discussed specials and took drink orders.
Waitress
Salsa Latin American Restaurant and Bar
Bergen, Norway
2020.06 - 2021.05
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Kept server areas clean and stocked to increase efficiency while working tables.
Office support
Orange Polska
Olsztyn, Poland
2019.09 - 2020.01
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
Housekeeping Room Attendant
Novi Resort
Visby, Sweden
2018.05 - 2019.08
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
Assistant Supervisor
Troy Foods
Leeds, United Kingdom
2015.03 - 2016.05
- Supported Supervisor by preparing production reports and collating quality documentation.
- Revised work practices to improve efficiency, boost quality and meet production goals.
- Submitted documentation and reports to upper management.
Education
High School Diploma -
Pedagogical High School
Poland05.2014
Skills
- Transactions and Cash Handling
- Order Accuracy and Delivery
- Conflict and Complaint Resolution
- Cool Under Pressure
- Specials Promotion and Upselling
- High-Volume Dining
- Menu Memorization and Presentation
- Dining Room Cleaning and Upkeep
Languages
Polish
Native language
English
Upper intermediate
B2
Timeline
Waitress
Frescohallen
2023.07 - Current
Waitress
Villa Paradiso
2022.07 - 2023.06
Waitress
Villani Skostredet
2021.06 - 2022.04
Waitress
Salsa Latin American Restaurant and Bar
2020.06 - 2021.05
Office support
Orange Polska
2019.09 - 2020.01
Housekeeping Room Attendant
Novi Resort
2018.05 - 2019.08
Assistant Supervisor
Troy Foods
2015.03 - 2016.05
High School Diploma -
Pedagogical High School