Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic
Anna Agnieszka Tomczyk Youssef

Anna Agnieszka Tomczyk Youssef

Stavanger

Summary

Experienced professional with a proven track record in strategic planning. Dedicated to ensuring operational excellence and exceeding customer expectations.

Overview

20
20
years of professional experience

Work History

Operations Manager

Stay North AS
11.2023 - Current
  • Overseeing daily operation for all departments
  • Ensuring high standards of customer service
  • Analyzing market trends and competitor activity
  • Contacting potential new clients, following existing customer relations
  • Maintaining quality control for housekeeping/maintenance team
  • Analyzing financial performance and guest satisfaction

Apartment Coordinator

Frogner House
04.2022 - 10.2023
  • Processing reservations for City Housing by FHA
  • Confirming bookings
  • Responding to guest inquiries and providing required information
  • Handling guest requests
  • Managing payment process
  • Organizing viewings

Service Team Manager

Frogner House
03.2021 - 04.2022
  • Supervising housekeeping staff
  • Managing staff schedules
  • Conducting regular inspections
  • Ensuring high standards of cleanliness
  • Maintaining adequate stock levels and ordering supplies as needed
  • Preparing reports of department overview

Booking

City Housing AS
09.2020 - 02.2021
  • Sending offers for the customers
  • Managing reservations and apartments assignment
  • Controling apartments inventory
  • 24/7 customer service info line
  • Handling inquires, solving complains
  • Apartments viewing

Service Team Manager

City Housing AS
11.2015 - 02.2021
  • Leading the personnel
  • Arranging the daily work schedule
  • Handling apartment inspections
  • Furnishing new apartments
  • Contacting suppliers

Tour Leader/Guest Relation

Selecturs/Odeon/Oasis/Rainbow Tours
10.2007 - 10.2013
  • Welcoming guests upon arrival
  • Arranging accommodation in hotels
  • Handling info meetings
  • Performing daily duties in hotels
  • 24/7 emergency info line
  • Responding to guests complaints

Consultant

Business Travel Club
10.2005 - 05.2007
  • Arranging Work and Travel Program, Internship
  • Handling all necessary documentation for the students traveling to USA
  • Providing travel information
  • Customer info line
  • Issuing students insurance cards

Receptionist

Resorts Casino
06.2006 - 09.2006
  • Greetings guests
  • Handling check-in and check-outs
  • Making reservations
  • Registering the payment in the system
  • Responding to the guest requests
  • Resolving guest complains

Education

Master Degree - Political science

Collegium Civitas
Warsaw, Poland
06.2007

Bachelor degree - Journalism and social communication

College of Management
Rzeszow, Poland
07.2004

Secondary School -

Korczak Secondary School
Lancut, Poland
06.2001

Skills

  • BookVisit
  • Visbook
  • Protel
  • Mews
  • Planday
  • Easy2Access
  • Salto
  • Invite
  • RMS
  • Power Office

Languages

Polish
Bilingual or Proficient (C2)
English
Advanced (C1)
Arabic
Intermediate (B1)
Bokmål
Upper intermediate (B2)

References

Bjørn Matre, bjorn@loeiendom.no, +47 95 89 68 88, Lille Oslo Eiendom

Svein Kåre Edland, sk@edland.no, +47 90 50 55 22, City Housing AS

Joakim Kaada, joakim@vander.no, +47 92 66 66 02, ex. Frogner House

Timeline

Operations Manager

Stay North AS
11.2023 - Current

Apartment Coordinator

Frogner House
04.2022 - 10.2023

Service Team Manager

Frogner House
03.2021 - 04.2022

Booking

City Housing AS
09.2020 - 02.2021

Service Team Manager

City Housing AS
11.2015 - 02.2021

Tour Leader/Guest Relation

Selecturs/Odeon/Oasis/Rainbow Tours
10.2007 - 10.2013

Receptionist

Resorts Casino
06.2006 - 09.2006

Consultant

Business Travel Club
10.2005 - 05.2007

Master Degree - Political science

Collegium Civitas

Bachelor degree - Journalism and social communication

College of Management

Secondary School -

Korczak Secondary School

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Anna Agnieszka Tomczyk Youssef