Anna Agnieszka Tomczyk Youssef
Stavanger
Summary
Experienced professional with a proven track record in strategic planning. Dedicated to ensuring operational excellence and exceeding customer expectations.
Overview
20
20
years of professional experience
Work History
Operations Manager
Stay North AS
Stavanger
11.2023 - Current
- Overseeing daily operation for all departments
- Ensuring high standards of customer service
- Analyzing market trends and competitor activity
- Contacting potential new clients, following existing customer relations
- Maintaining quality control for housekeeping/maintenance team
- Analyzing financial performance and guest satisfaction
Apartment Coordinator
Frogner House
Stavanger
04.2022 - 10.2023
- Processing reservations for City Housing by FHA
- Confirming bookings
- Responding to guest inquiries and providing required information
- Handling guest requests
- Managing payment process
- Organizing viewings
Service Team Manager
Frogner House
Stavanger
03.2021 - 04.2022
- Supervising housekeeping staff
- Managing staff schedules
- Conducting regular inspections
- Ensuring high standards of cleanliness
- Maintaining adequate stock levels and ordering supplies as needed
- Preparing reports of department overview
Booking
City Housing AS
Stavanger
09.2020 - 02.2021
- Sending offers for the customers
- Managing reservations and apartments assignment
- Controling apartments inventory
- 24/7 customer service info line
- Handling inquires, solving complains
- Apartments viewing
Service Team Manager
City Housing AS
Stavanger
11.2015 - 02.2021
- Leading the personnel
- Arranging the daily work schedule
- Handling apartment inspections
- Furnishing new apartments
- Contacting suppliers
Tour Leader/Guest Relation
Selecturs/Odeon/Oasis/Rainbow Tours
Hurghada
10.2007 - 10.2013
- Welcoming guests upon arrival
- Arranging accommodation in hotels
- Handling info meetings
- Performing daily duties in hotels
- 24/7 emergency info line
- Responding to guests complaints
Consultant
Business Travel Club
Warsaw
10.2005 - 05.2007
- Arranging Work and Travel Program, Internship
- Handling all necessary documentation for the students traveling to USA
- Providing travel information
- Customer info line
- Issuing students insurance cards
Receptionist
Resorts Casino
Atlantic City
06.2006 - 09.2006
- Greetings guests
- Handling check-in and check-outs
- Making reservations
- Registering the payment in the system
- Responding to the guest requests
- Resolving guest complains
Education
Master Degree - Political science
Collegium Civitas
Warsaw, Poland06.2007
Bachelor degree - Journalism and social communication
College of Management
Rzeszow, Poland07.2004
Secondary School -
Korczak Secondary School
Lancut, Poland06.2001
Skills
- BookVisit
- Visbook
- Protel
- Mews
- Planday
- Easy2Access
- Salto
- Invite
- RMS
- Power Office
Languages
Polish
Bilingual or Proficient (C2)
English
Advanced (C1)
Arabic
Intermediate (B1)
Bokmål
Upper intermediate (B2)
References
Bjørn Matre, bjorn@loeiendom.no, +47 95 89 68 88, Lille Oslo Eiendom
Svein Kåre Edland, sk@edland.no, +47 90 50 55 22, City Housing AS
Joakim Kaada, joakim@vander.no, +47 92 66 66 02, ex. Frogner House
Timeline
Operations Manager
Stay North AS
11.2023 - Current
Apartment Coordinator
Frogner House
04.2022 - 10.2023
Service Team Manager
Frogner House
03.2021 - 04.2022
Booking
City Housing AS
09.2020 - 02.2021
Service Team Manager
City Housing AS
11.2015 - 02.2021
Tour Leader/Guest Relation
Selecturs/Odeon/Oasis/Rainbow Tours
10.2007 - 10.2013
Receptionist
Resorts Casino
06.2006 - 09.2006
Consultant
Business Travel Club
10.2005 - 05.2007
Master Degree - Political science
Collegium Civitas
Bachelor degree - Journalism and social communication
College of Management
Secondary School -
Korczak Secondary School