Anna Agnieszka Tomczyk Youssef
Stay North AS
Stavanger
20
years of professional experience
Experienced professional with a proven track record in strategic planning. Dedicated to ensuring operational excellence and exceeding customer expectations.
Work History
Operations Manager
2 Years 11 Months- Overseeing daily operation for all departments
- Ensuring high standards of customer service
- Analyzing market trends and competitor activity
- Contacting potential new clients, following existing customer relations
- Maintaining quality control for housekeeping/maintenance team
- Analyzing financial performance and guest satisfaction
Apartment Coordinator
1 Year 6 Months- Processing reservations for City Housing by FHA
- Confirming bookings
- Responding to guest inquiries and providing required information
- Handling guest requests
- Managing payment process
- Organizing viewings
Service Team Manager
1 Year 1 Month- Supervising housekeeping staff
- Managing staff schedules
- Conducting regular inspections
- Ensuring high standards of cleanliness
- Maintaining adequate stock levels and ordering supplies as needed
- Preparing reports of department overview
Booking
5 Months- Sending offers for the customers
- Managing reservations and apartments assignment
- Controling apartments inventory
- 24/7 customer service info line
- Handling inquires, solving complains
- Apartments viewing
Service Team Manager
5 Years 3 Months- Leading the personnel
- Arranging the daily work schedule
- Handling apartment inspections
- Furnishing new apartments
- Contacting suppliers
Tour Leader/Guest Relation
6 Years- Welcoming guests upon arrival
- Arranging accommodation in hotels
- Handling info meetings
- Performing daily duties in hotels
- 24/7 emergency info line
- Responding to guests complaints
Consultant
1 Year 7 Months- Arranging Work and Travel Program, Internship
- Handling all necessary documentation for the students traveling to USA
- Providing travel information
- Customer info line
- Issuing students insurance cards
Receptionist
3 Months- Greetings guests
- Handling check-in and check-outs
- Making reservations
- Registering the payment in the system
- Responding to the guest requests
- Resolving guest complains
Education
Master Degree - Political science
Bachelor degree - Journalism and social communication
Secondary School
Skills
BookVisit
Visbook
Protel
Mews
Planday
Easy2Access
Salto
Invite
RMS
Power Office
Languages
Polish
C2
Bilingual or Proficient
English
C1
Advanced
Arabic
B1
Intermediate
Bokmål
B2
Upper intermediate
References
Bjørn Matre, bjorn@loeiendom.no, +47 95 89 68 88, Lille Oslo Eiendom
Svein Kåre Edland, sk@edland.no, +47 90 50 55 22, City Housing AS
Joakim Kaada, joakim@vander.no, +47 92 66 66 02, ex. Frogner House
Timeline
Operations Manager
Stay North AS
11.2023 - CurrentRead More
Apartment Coordinator
Frogner House
04.2022 - 10.2023Read More
Service Team Manager
Frogner House
03.2021 - 04.2022Read More
Booking
City Housing AS
09.2020 - 02.2021Read More
Service Team Manager
City Housing AS
11.2015 - 02.2021Read More
Tour Leader/Guest Relation
Selecturs/Odeon/Oasis/Rainbow Tours
10.2007 - 10.2013Read More
Receptionist
Resorts Casino
06.2006 - 09.2006Read More
Consultant
Business Travel Club
10.2005 - 05.2007Read More
Collegium Civitas
Master Degree from Political science
Read More
College of Management
Bachelor degree from Journalism and social communication
Read More
Korczak Secondary School
Secondary School
Read More