Hi, I’m
Ann Helén Hagen
Bergen
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
2
years of professional experience
1
Certification
Work History
Skan-Kontroll
Security Officer
04.2023 - Current
Job overview
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Monitored CCTV cameras and alarm systems for security breaches.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Responded quickly to emergency situations to assess and deflect issues.
- Wrote police report on average every third hour on theft.
ReliSec
Security Supervisor
02.2022 - 03.2023
Job overview
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Kept team compliant with security protocols and appearance standards.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Managed 600 alarms hourly.
PSS Securitas Innlandet
Security Officer
05.2021 - 01.2022
Job overview
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to emergency situations to assess and deflect issues.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Checked IDs and closely examined patrons' faces to verify age.
- Performed pat-downs and bag searches.
Education
Høgskolen I InnlandetRena, Norway
No Degree from Crisis Management
12.2022
University Overview
- Elected leader for Studentsamfunnet in 2018-2019.
- Member of Parlamentet.
Skills
- Passenger Screening
- Legible Report Writing
- Interior and Exterior Patrol
- First Aid and CPR Certified
- De-Escalation Techniques
- Complex Problem-Solving
- Theft Prevention Training
- Risk Analysis Training
- Security Guard License
Certification
- Certified security officer, PSS Securitas - 05.2021-05.2025
Additional Information
Course in dialog and conflict management, Red Cross - 01.2018
Course in basic psychosocial first aid, Red Cross - 2017
Course in basic first aid, Red Cross - 2017
Comprehensive first aid, Rovernes Beredskapsgruppe - 09.2014
Languages
Norwegian
Native language
English
Advanced
C1
Swedish
Intermediate
B1
Danish
Intermediate
B1
Timeline
Security Officer
Skan-Kontroll
04.2023 - Current
Security Supervisor
ReliSec
02.2022 - 03.2023
Security Officer
PSS Securitas Innlandet
05.2021 - 01.2022
Høgskolen I Innlandet
No Degree from Crisis Management
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