Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Antonia Mema

Antonia Mema

Oslo

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

6
6
years of professional experience

Work History

Waitress

Caffe
03.2018 - 02.2022
  • Consistently exceeded management''s performance expectations while adhering to company policies and procedures.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.

Cashier

Market
05.2016 - 12.2017
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.

Education

Bachelors - Business Administration And Management

Technological Educational Institute
Halkida
06.2012

Skills

  • Hospitality best practices
  • Seating arrangements
  • Menu Memorization
  • Menu Recommendations
  • Greeting guests

Languages

Greek
Native language
English
Proficient
C2
Norwegian
Intermediate
B1
French
Intermediate
B1

Timeline

Waitress

Caffe
03.2018 - 02.2022

Cashier

Market
05.2016 - 12.2017

Bachelors - Business Administration And Management

Technological Educational Institute

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Antonia Mema