Aoyun Zhan

Part-time Barista: handled high-volume service, payments, and customer interactions with accuracy and efficiency Part-time Hotel Receptionist: managed guest relations, bookings, and front-desk coordination Developed adaptability, problem-solving, and time-management skills across both roles

• Deliver engaging, educational, and personalized Northern Lights tours for international guests, blending scientific explanations with storytelling and local culture.
• Monitor space weather, aurora forecasts, and meteorological data to identify optimal viewing locations each evening.
• Operate safely in Arctic winter conditions, coordinating logistics, guest comfort, and on-site safety under cold temperature.
• Capture and edit high-quality aurora photographs for guests, using DSLR and manual camera settings in low-light environments.
• Handle customer inquiries, booking adjustments, and last-minute operational changes with empathy and professionalism.
• Collaborate with team members and management to manage tour preparation, vehicle organization, and guest equipment (thermal suits, boots, etc.).

• Worked as an IT/PM/INFRA/ATM 180 Recruiter on the contract market, specializing in NATO and the ATM sector with key clients such as EUROCONTROL, while also operating as a 360 Recruiter on the European permanent market
• Responsibilities include sourcing, screening, consultant management, permanent business development, contract negotiation, rate negotiation, and bidding to secure top talent and drive recruitment success

• Worked as a 360 Recruiter specializing in Project Managers, Business Analysts, and Data Analysts on the Belgian market
• Responsibilities covered the entire recruitment cycle, including candidate sourcing, qualification, aftercare, business development, and contract negotiations with clients
• Trained junior consultants, boosting their recruiting skills and knowledge

• Worked as an IT/Engineering Talent Delivery Coordinator, serving as an intermediary between suppliers, internal recruiters, offshore, and onshore recruitment teams
• Responsibilities included CV screening for offshore recruiters and suppliers, coaching a team of five offshore recruiters, conducting supplier meetings, managing contract negotiations and extensions, overseeing rate negotiations, and monitoring recruitment performance and results
• Conducted regular meetings with delivery staff to address concerns and improve performance.

• Worked as a 360 IT Recruiter in the Singaporean market, handling the full recruitment cycle, including new business development, sourcing, screening, and contract negotiations

• Promoted to Account Manager and Senior Recruiter, maintaining previous responsibilities while expanding the scope of work
• This role included 360 end-to-end recruitment, managing existing contract clients (2 headcounts, 40 managers), overseeing day-to-day operations for 65 contract consultants, and ensuring seamless account management

• Promoted to Senior Recruiter, taking on additional responsibilities, including coaching a junior recruiter and expanding daily tasks
• This role involved client meetings to review annual consultant performance, managing and overseeing 50 employees (salary, holidays, retirement, etc.), handling contract extensions, driving sales, developing new business opportunities, and conducting rate negotiations
• Developed robust candidate networks, bolstering talent pool.
• Led team training sessions for enhanced recruiting techniques.
• Provided strategic direction for human resources management team.
• Oversaw job fairs to bring in local talent for long-term and seasonal positions.

• Promoted to Recruiter, with daily responsibilities including candidate screening, sourcing, first-round interviews, pre-interview coaching, and feedback follow-ups, along with customer care
• Additionally, business development was a key focus, driving growth in the Belgian permanent hiring market within the energy and telecommunications sectors

• Worked as an Engineering Recruiter on the Belgian market, collaborating with national telecommunications and energy companies to hire top talent
• Responsibilities included screening and sourcing candidates, conducting first-round interviews, providing pre-interview coaching, and ensuring a smooth process through proactive feedback follow-ups

Part-time during studies and full-time during summers across Japanese, Italian, Chinese, and Belgian cafés and restaurants (20 – 350 seats).

• Worked in every area of restaurant service — from welcoming guests and taking orders to managing tables, payments, and daily logistics.
• Assisted chefs directly in smaller venues, helping with prep, plating, and coordination between kitchen and floor to keep service running smoothly.
• Confident managing full shifts alone, balancing service, checkout, and customer flow during busy hours.
• Adapted easily to very different work environments — teppanyaki grill, buffet, local café, and family-run Italian restaurant.
• Built strong people skills, calm under pressure, and a genuine enjoyment of creating a positive atmosphere for guests and coworkers alike.

• Completed a 3-month internship at a venue finder company, gaining hands-on experience in hotel and event space negotiations
• Responsibilities included cold calling for new business development, negotiating commissions with hotels via phone, creating PowerPoint presentations for team events, and managing client billing using Excel