Arbresha Dula

• Liaised with immigration authorities and stakeholders to enhance Migrant Protection Assistance work.
• Formulated partnerships and coordination mechanisms to strengthen AVRR program ownership.
• Oversaw team performance and mobilized resources for strategic positioning of IOM Norway.
• Contributed to capacity building and knowledge sharing initiatives at national and regional levels.

Key Achievements:

• Facilitated team adaptation to remote case management during the COVID-19 pandemic.
• Established strong partnerships with diplomatic community and external partners.

• Directed operational activities and supervised caseworkers for vulnerable migrants.
• Increased donor cooperation and involvement through reintegration monitoring missions.
• Monitored Counter-Trafficking trends in Norway and represented IOM in national bodies.
• Organized seminars, workshops, and training on Migrant Protection Assistance.

Key Achievements:

• Achieved a 160% increase in departure targets.
• Established and maintained a medical escort roster for migrant departures.
• Effectively coordinated complex medical cases with severe conditions.

• Organized outreach activities and facilitated virtual meetings with RC residents.
• Contributed to AVRR information campaigns and conducted informational meetings.
• Facilitated video conferences between potential AVRR applicants and IOM missions.

Key Achievements:

• Surpassed donor-established RC visit targets.
• Pioneered virtual meetings between RC residents and IOM missions.
• Expanded collaboration with external partners at RCs.

· Interview asylum seekers (10 months)

Conducted asylum interviews with asylum seekers from the Horn of Africa, North Africa, Middle East etc. All interviews were conducted with authorized interpreters.

· Contributed to developing institutional interview templates as well ensuring the quality of the interviews of asylum seekers.

· Adviser at Directorate's Regional Office (8 months)
Focal Point for Reception Center for asylum seekers
Ensured that asylum seekers received adequate and differentiated services from Immigration authority. Among other duties, I worked with tasks related to asylum seeker's health, safety and security in reception centers, financial benefits to residents, grants to host municipalities, research, and development. I was responsible for providing good service to families with children who were residents at the reception centers.

Key achievements:
As a part of the interview team for asylum seekers in Norway, I collaborated closely with my colleagues to successfully achieve a 100% target completion rate for asylum seeker interviews within the given timeframe.

The National Mediation and Reconciliation Center is a public service that provides restorative process in penal and civil cases. As a mediator I worked part time, mainly in the evenings and on weekends with my main responsibility being in projects called Youth punishment and Youth follow- up (young offenders)

· Facilitator for a dialog between two parties that were in conflict or after an offence through a method called restorative process in both penal and civil cases.

Key achievements:
Part of the Norwegian delegation on network building in the field of Mediation and Reconciliation services between Norway and Albania.
Represented Norwegian National Mediator and Reconciliation Center as a delegate in two study trips to Albania.
Official translator for Manual for Mediator (from Albanian to Norwegian language)
Played a central role in the development of a comprehensive training video designed to onboard and train new staff members at the NMR Center

· The unit I worked in was responsible for settlement and qualification of refugees in the Municipality and for strengthening refugees’ opportunities to become independent and active participants in society.

· Focused on coordinating municipal services offered to refugees. This meant ensuring that newly arrived refugees themselves could find out about various social services. In addition, I worked to quality assure the services offered to refugees by other authorities and partners.

· Prepared proposals for the budget and had daily responsibility for funds.

· Liaised with Norwegian Directorate of Immigration and Directorate of Integration and Diversity as well as partners involved in integration of refugees in the Municipality.

· Disseminated information and provided guidance individually and in groups; this included education, career planning, as well as a variety of topics that were relevant to new arrivals in Norway.

Key achievements:
I lead an advocacy group aimed at lobbying the municipality council to allocate allowances for refugees wishing to repatriate. As a result of our efforts, the municipality I worked for became the first in the country to approve such support.
Over five years, Søgne municipality managed to integrate over 100 refugees.

· Worked at a Reception Center (RC) for asylum seekers as an interpreter in Albanian- Serbian - Norwegian. I also worked as a social worker with a focus on organizing/leading activities for families with minor children who were residents at the Reception Center.

Key achievements:
Successfully completed interpreter / translator course arranged by Norwegian Directorate of Immigration.
Facilitated a cultural event titled 'Welcome to Norway' to honor asylum seekers settled in municipality.