Arnas Duoba
JESSHEIM
Summary
I have been in the workforce for 9 years. During these years I have worked as
receptionist at various hotels with duties in customer service, sales and various administrative tasks. Knows the programs well within Scorpio, and has good experience with POS systems, PC and telephone such as
work tools. Completed diploma in reception in 2019 with a very good pass. As a person, I am responsible, efficient, willing to learn, take in new information and
learning quickly, is structured and orderly in my work.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Civilian Guards Controller
AS Skan-Kontroll
01.2022 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Uncover and prevent shoplifters - including reporting illegal situations
- Close dialogue with customers, clients and public agencies such as the police etc.
- Check up against internal conditions
Security Guard
AS Skan-Kontroll
03.2021 - 12.2021
- Geted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priorityre.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Monitored employee activities, confirming compliance with security regulations.
- Secured personal and company goods against robbery, vandalism and illegal entry.
Customer Service Host
AS Skan-Kontroll
11.2020 - 03.2021
- Works at various stores and makes sure that customers following the covid-19 restrictions.
Night Receptionist
Scandic Gardermoen
10.2020 - 12.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Kept accounts in balance and ran daily reports to verify totals.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Worked flexible hours; night, weekend, and holiday shifts.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Entered customer data into room system and updated information whenever patrons changed rooms.
Receptionist
Scandic Oslo Airport
03.2020 - 10.2020
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system and greeted callers enthusiastically.
- Maintained clean reception area to promote positive, professional environment for clients.
- Received and routed business correspondence to correct departments and staff members.
- Identified visitors' needs to offer solutions and information.
Factory Production Worker
Nordlaks
05.2020 - 08.2020
- Carefully packaged finished products and prepared for shipment.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Reviewed job specifications to determine appropriate setups for production runs.
Receptionist
Scandic Sjølyst
10.2019 - 02.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Reception Apprentice
Scandic Ishavshotel
08.2017 - 09.2019
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Served customers and followed outlined steps of service.
Receptionist
Scandic Svolvær
06.2016 - 06.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
Waiter
Anker Brygge AS
12.2016 - 03.2017
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Factory Production Worker
Norway Seafood AS avd Melbu
02.2013 - 03.2017
- Carefully packaged finished products and prepared for shipment.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Conducted quality inspections of finished products and made minor repairs to meet project expectations.
Factory Production Worker
Nordlaks AS
06.2016 - 08.2016
- Carefully packaged finished products and prepared for shipment.
- Unloaded and loaded items from conveyors, machines, and conveyances.
Factory Production Worker
Nordlaks AS
10.2014 - 12.2015
- Carefully packaged finished products and prepared for shipment.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
Door Salesman
Media Distribusjon AS avd Melbu
09.2013 - 04.2015
- Traveled by bicycle's delivery
- Used scripts or persuasive sales techniques to convince clients in purchasing newspaper
- Consulted with clients after sales or contract signings to resolve problems and provide ongoing support.
- Drove team revenue totals by bringing in top sales numbers.
Education
High School - Tourism
Aust-Lofoten Videregåendeskole
Svolvær, Norway06.2017
High School - Service And Transport
Sortland Videregåendeskole
Sortland06.2016
Primary School -
Melbu Skole
Melbu06.2015
Skills
- Data Entry and Database Software
- Customer Complaint Resolution
- Security Regulation Enforcement
- Appointment Booking
- Telephone Answering
- Schedule Preparation
- Departmental Support
- Specials Promotion and Upselling
Certification
- Certified Reception , Scandic Ishavshotel - August.2017 to September 2019.
- Certificate of apprenticeship diploma Reception
Languages
Norwegian
Native language
Norwegian
Proficient
C2
English
Intermediate
B1
Lithuanian
Proficient
C2
Timeline
Civilian Guards Controller
AS Skan-Kontroll
01.2022 - Current
Security Guard
AS Skan-Kontroll
03.2021 - 12.2021
Customer Service Host
AS Skan-Kontroll
11.2020 - 03.2021
Night Receptionist
Scandic Gardermoen
10.2020 - 12.2020
Factory Production Worker
Nordlaks
05.2020 - 08.2020
Receptionist
Scandic Oslo Airport
03.2020 - 10.2020
Receptionist
Scandic Sjølyst
10.2019 - 02.2020
Reception Apprentice
Scandic Ishavshotel
08.2017 - 09.2019
Waiter
Anker Brygge AS
12.2016 - 03.2017
Receptionist
Scandic Svolvær
06.2016 - 06.2017
Factory Production Worker
Nordlaks AS
06.2016 - 08.2016
Factory Production Worker
Nordlaks AS
10.2014 - 12.2015
Door Salesman
Media Distribusjon AS avd Melbu
09.2013 - 04.2015
Factory Production Worker
Norway Seafood AS avd Melbu
02.2013 - 03.2017
High School - Tourism
Aust-Lofoten Videregåendeskole
High School - Service And Transport
Sortland Videregåendeskole
Primary School -
Melbu Skole
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