Ayesha Azad Kona
Oslo,Frogner,
Summary
Dynamic and results-driven professional with extensive experience in customer service at KFC and Shawpno Super Shop. Proven ability in cash handling and order taking, consistently enhancing customer satisfaction. Recognized for training new team members and maintaining high operational standards, contributing to a positive and efficient work environment.
Overview
3
3
years of professional experience
2021
2021
years of post-secondary education
Work History
Restaurant Team Member
kfc
Dhaka, Bangladesh
01.2024 - 06.2024
- Delivered exceptional customer service by accurately taking orders and addressing customer inquiries, enhancing overall satisfaction.
- Operated kitchen equipment safely and efficiently, contributing to timely food preparation and maintaining high-quality standards.
- Provided quality customer service with a friendly attitude.
- Assisted in taking customer orders and providing recommendations.
- Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
- Processed payments accurately and efficiently using POS system.
- Trained new team members on restaurant policies and procedures.
- Cleaned cooking equipment after use according to safety protocols.
- Prepared food items such as salads, sandwiches, desserts, as needed.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
Cashier
shawpno super shop
Dhaka, Bangladesh
01.2021 - 12.2023
- Processed customer transactions efficiently, ensuring accurate cash handling and contributing to smooth store operations.
- Maintained cleanliness and organization of the checkout area, promoting a tidy and professional shopping atmosphere.
- Delivered exceptional customer service by accurately taking orders and addressing customer inquiries, enhancing overall satisfaction.
- Operated kitchen equipment safely and efficiently, contributing to timely food preparation and maintaining high-quality standards.
- Provided quality customer service with a friendly attitude.
- Assisted in taking customer orders and providing recommendations.
- Provided exceptional service to high volume of daily customers.
- Communicated clearly with kitchen staff regarding order specifics.
Education
Norsk
FOV Rosenhof
08.2025 - 02.2026
BBA - Accounting
Gopalganj Govt College
Gopalganj, Bangladesh 08.2017 - 03.2021
Haji Lalmia City College
Gopalganj, bangladesh 07.2015 - 03.2017
Railway Employees Girls High School
Chattogram, bangladeshSkills
- Customer service
- Order taking
- POS system
- Cash handling
Languages
Bengali
First Language
English
Beginner (A1)
A1
Norwegian
Beginner (A1)
A1
Timeline
Norsk
FOV Rosenhof
08.2025 - 02.2026
Restaurant Team Member
kfc
01.2024 - 06.2024
Cashier
shawpno super shop
01.2021 - 12.2023
BBA - Accounting
Gopalganj Govt College
08.2017 - 03.2021
Haji Lalmia City College
07.2015 - 03.2017
Railway Employees Girls High School