Bc. Romana Prokešová
Hemsedal
Summary
Self-motivated and reliable hospitality professional with over 10 years of international experience in customer service, housekeeping operations, and support roles. Known for a positive mindset and a practical, hands-on approach to daily challenges. Committed to delivering the best possible service to every customer by understanding their needs, responding promptly, and maintaining high standards. Open to new goals, adaptable to change, and comfortable working both independently and in a team-oriented environment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Housekeeping Supervisor
Fýri Hotel AS
09.2021 - Current
- Conducted regular room inspections and ensured compliance with housekeeping standards.
- Assigned staff to shifts and rooms based on team strengths and hotel needs.
- Trained and mentored new personnel to maintain high service quality.
- Collaborated with front desk to resolve guest requests promptly.
- Managed stock orders and inventory for housekeeping supplies.
- Handled daily cleaning tasks and completed shift reports and schedules.
Receptionist
Hotel Metropolitan, Czech Inn Hotels s.r.o.
01.2018 - 01.2020
- Cooperated with travel agencies and booking portals to increase room sales.
- Created and processed individual and group reservations.
- Greeted visitors and customers in a professional and friendly manner, offering knowledgeable assistance.
- Confirmed appointments, communicated with clients, and maintained accurate client records.
- Handled over 500 emails daily, responding promptly and effectively.
- Managed direct client communication to confirm appointments and resolve customer complaints.
- Routed business correspondence to appropriate departments and team members.
- Coordinated travel arrangements, agendas, and transportation for staff and visiting guests.
Sale assistant
Antalis s.r.o, Le Papier s
01.2012 - 01.2018
- Assisted with exhibitions, marketing, and customer service.
- Provided consultations for final paper design and processing.
- Supported customers in-person and by phone; managed logistics and orders.
- Worked under pressure with tight deadlines.
Waitress
Holiday Inn Airport and Umpire Tennis Club
01.2015 - 01.2017
- Managed VIP reservations and guest requests.
- Supported congress events and handled customer payments.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Receptionist
Hotel Meda
01.2014 - 01.2015
- Daily administrative and financial activity supervised by management, filling in data on spreadsheet
- Customer communication and coordinating reservations.
- Responsible for accepting daily deliveries, Kitchen porter.
- Resolved customer problems and complaints
Waitress, Hostess
Park Inn Hotel
01.2009 - 01.2012
- Maintained a clean, welcoming dining area and supported peak-hour service.
- Handled pressure calmly and ensured excellent guest experience.
- Fostered team collaboration during shifts.
Waitress and Hostess
Sirenes Hotel
01.2010 - 01.2011
- Coordinated seating for 200+ guests and ensured efficient service.
- Worked with kitchen to inform customers about menu changes.
- Organized social events and maintained clean service areas.
Education
Bachelor of Tourism Studies - Tourism
University of Business
2018
Diplom Spetialist (DiS.) -
Higher Professional School of Tourism And International Business,Ltd
2016
High School Diploma -
Hotel Academy SD Jednota
2012
Skills
- Detail-oriented approach
- Event coordination
- Problem-solving skills
- Skilled in utilizing booking systems
- Dependable technology user
- Fluent in Slovak and Czech
- Customer engagement
- Effective room management
Certification
Euro Pass
Timeline
Housekeeping Supervisor
Fýri Hotel AS
09.2021 - Current
Receptionist
Hotel Metropolitan, Czech Inn Hotels s.r.o.
01.2018 - 01.2020
Waitress
Holiday Inn Airport and Umpire Tennis Club
01.2015 - 01.2017
Receptionist
Hotel Meda
01.2014 - 01.2015
Sale assistant
Antalis s.r.o, Le Papier s
01.2012 - 01.2018
Waitress and Hostess
Sirenes Hotel
01.2010 - 01.2011
Waitress, Hostess
Park Inn Hotel
01.2009 - 01.2012
High School Diploma -
Hotel Academy SD Jednota
Bachelor of Tourism Studies - Tourism
University of Business
Diplom Spetialist (DiS.) -
Higher Professional School of Tourism And International Business,Ltd
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