Kotsovolos
Technical computer solutions
09.2020 - 10.2021
Besnik Tabaku
Computer Engineers & Networking
Oslo,03
Timeline
High School Diploma -
The University of Thessaly
10.2016 - 04.2022
Associate of Arts -
4th VOCATIONAL LYCEUM OF NEAS IONIA MAGNISIA
09.2013 - 08.2016
Domotechniki A.E
Electronic systems engineer
01.2009 - 06.2015
Work History
Kotsovolos
Technical computer solutions
Volos, Gr
09.2020 - 10.2021
- Improved IT support efficiency, creating detailed documentation for common issues and solutions.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
Domotechniki A.E
Electronic systems engineer
Volos , GR
01.2009 - 06.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
- Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
- Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
- Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
- Collaborated with cross-functional teams to achieve seamless integration of new software applications into existing systems.
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Managed high levels of call flow and responded to technical support needs.
- Assisted in development of system security protocols.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured and tested new software and hardware.
- Monitored system performance to identify potential issues.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Overview
13
13
years of professional experience
8
8
years of post-secondary education
Education
High School Diploma -
The University of Thessaly
Larisa 10.2016 - 04.2022
Associate of Arts -
4th VOCATIONAL LYCEUM OF NEAS IONIA MAGNISIA
Τέρμα Παναγούλη, Φυτόκο 38446 Νέα Ιωνία Μαγνησία 09.2013 - 08.2016
Skills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Flexible and adaptable
Dependable and responsible
Multitasking
Multitasking Abilities
Excellent communication
Critical thinking
Computer skills
Organizational skills
Calm under pressure
Active listening
Organization and time management
Decision-making
Problem resolution
Verbal communication
Work Preference
Work Type
Full TimeImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid sick leaveTeam Building / Company RetreatsWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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