Timeline
Work History
Overview
Education
Skills
Work Preference
Work Availability
SeniorSoftwareEngineer
Besnik Tabaku

Besnik Tabaku

Computer Engineers & Networking
Oslo,03

Timeline

Kotsovolos

Technical computer solutions
09.2020 - 10.2021

High School Diploma -

The University of Thessaly
10.2016 - 04.2022

Associate of Arts -

4th VOCATIONAL LYCEUM OF NEAS IONIA MAGNISIA
09.2013 - 08.2016

Domotechniki A.E

Electronic systems engineer
01.2009 - 06.2015

Work History

Kotsovolos

Technical computer solutions
Volos, Gr
09.2020 - 10.2021
  • Improved IT support efficiency, creating detailed documentation for common issues and solutions.
  • Researched and identified solutions to technical problems.
  • Configured hardware, devices, and software to set up work stations for employees.

Domotechniki A.E

Electronic systems engineer
Volos , GR
01.2009 - 06.2015
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Maintained office PCs, networks and mobile devices.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
  • Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
  • Improved network efficiency by optimizing configurations and implementing necessary updates.
  • Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
  • Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
  • Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
  • Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
  • Collaborated with cross-functional teams to achieve seamless integration of new software applications into existing systems.
  • Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Optimized system performance, conducting routine checks and addressing potential issues before escalation.
  • Managed high levels of call flow and responded to technical support needs.
  • Assisted in development of system security protocols.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Configured and tested new software and hardware.
  • Monitored system performance to identify potential issues.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.

Overview

13
13
years of professional experience
8
8
years of post-secondary education

Education

High School Diploma -

The University of Thessaly
Larisa
10.2016 - 04.2022

Associate of Arts -

4th VOCATIONAL LYCEUM OF NEAS IONIA MAGNISIA
Τέρμα Παναγούλη, Φυτόκο 38446 Νέα Ιωνία Μαγνησία
09.2013 - 08.2016

Skills

Friendly, positive attitude

Teamwork and collaboration

Customer service

Problem-solving

Time management

Attention to detail

Flexible and adaptable

Dependable and responsible

Multitasking

Multitasking Abilities

Excellent communication

Critical thinking

Computer skills

Organizational skills

Calm under pressure

Active listening

Organization and time management

Decision-making

Problem resolution

Verbal communication

Work Preference

Work Type

Full Time

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid sick leaveTeam Building / Company Retreats

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Besnik TabakuComputer Engineers & Networking