Blentar Ntreou
Oslo,03
Summary
Dynamic and dedicated Server Assistant with a proven track record at Mastro's Steakhouse, excelling in customer service and cleanliness maintenance. Recognized for enhancing guest satisfaction through efficient food delivery and effective team collaboration, consistently improving table turnover rates while adhering to sanitation compliance standards.
Service industry professional, consistently maintaining high standards and results-driven approach. Known for reliability and effective teamwork, adapting seamlessly to dynamic restaurant environments. Proficient in maintaining cleanliness, assisting waitstaff, and enhancing customer dining experiences.
Overview
9
9
years of professional experience
Work History
Server Assistant
Mastros Steakhouse
Chicago, IL
04.2024 - 06.2025
- Assisted servers in delivering food and beverages to enhance guest satisfaction.
- Maintained cleanliness and organization of dining areas to ensure a welcoming environment.
- Supported table setup and breakdown, contributing to efficient service flow.
- Communicated with kitchen staff to coordinate timely order delivery and special requests.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
Server Assistant-Food Runner
Flight Club
Chicago, IL
08.2023 - 04.2024
- Assisted servers in delivering food and beverages promptly to enhance customer satisfaction.
- Maintained cleanliness and organization of dining area, ensuring a welcoming atmosphere for guests.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
- Helped reduce turnover time for tables through quick yet thorough cleaning practices that met all sanitation guidelines.
Server Assistant
Prime & Provisions
Chicago, IL
04.2021 - 08.2023
- Monitored guest needs, providing prompt assistance for optimal dining experiences.
- Collaborated with team members to streamline service processes during peak hours.
- Trained new staff on operational procedures and customer service standards.
- Implemented feedback from guests to improve service quality and effectiveness.
- Greeted customers warmly to provide exceptional customer service.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Collaborated with other staff members to maintain high-level customer satisfaction.
Server Assistant
Steak 48
Chicago, IL
11.2019 - 06.2020
- Assisted servers in delivering exceptional dining experiences through timely food and beverage service.
- Maintained cleanliness and organization of dining areas, ensuring compliance with health and safety standards.
- Collaborated with kitchen staff to expedite order fulfillment and enhance overall efficiency during peak hours.
- Supported inventory management by restocking supplies and notifying management of low stock levels.
- Assisted with dining room set up prior to and after service period.
- Assisted in training new server assistants on best practices, improving overall efficiency within the team over time.
Server Assistant
Fig & Olive
Chicago, IL
04.2017 - 11.2019
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Ensured timely seating of guests by effectively managing waiting lists and coordinating with the host/hostess team.
- Maintained hygienic dining area, promptly cleaning tables and chairs after guest departures.
- Improved table turnover rates, working diligently to prepare tables for new guests during peak hours.
Server Assistant
Greek Islands
Chicago, IL
07.2016 - 01.2017
- Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.
- Consistently exceeded expectations in maintaining high standards of cleanliness throughout the restaurant during busy shifts.
- Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
- Communicated customer needs clearly to kitchen staff for fast, accurate orders.
- Assisted with bussing tables and cleaning up spills.
Education
High School Diploma -
Hasan Tahsini
Sarande Albania06-2000
Skills
- Customer service
- Food delivery
- Cleanliness maintenance
- Table setup
- Team collaboration
- Sanitation compliance
- Time management
Timeline
Server Assistant
Mastros Steakhouse
04.2024 - 06.2025
Server Assistant-Food Runner
Flight Club
08.2023 - 04.2024
Server Assistant
Prime & Provisions
04.2021 - 08.2023
Server Assistant
Steak 48
11.2019 - 06.2020
Server Assistant
Fig & Olive
04.2017 - 11.2019
Server Assistant
Greek Islands
07.2016 - 01.2017
High School Diploma -
Hasan Tahsini