Borislav Ivanov

Brief description:

• Providing with all kind of sport activities, games, fitness program and evening entertainment.

Main duties:

• To be always in contact with the guests of the hotel and to encourage them to join all of the present activities.

• To keep a dynamic and friendly atmosphere.

• To give right and accurate information regarding specific questions, asked by the guests.

Brief description:

• Communicates with carriers and clients regarding transportation of an order

Main Duties:

• To be online for incoming calls within the working hours

• To accurately document all actions and details on a given order

• To maintain nice and professional attitude with both the clients and the carriers

• To take incoming calls from customers and hand all up-to-date information regarding their orders

• When necessary, to redirect the customers to the respective team.