Carmen-Elisabeta Bosanceanu

May 2022 - Oct 2022 - Order to Bill Team Leader

• Belgium: Billing, Contract Management
• Netherlands: Credit Management, Contract Management, Billing
• Ireland: Contract Management

Aug 2018 - Apr 2022 - Order to Cash Team Leader - Cash apps & Collections (Italy)

• team coordination (20FTEs), motorization & prioritization by setting clear goals, 1-0-1s and annual review
• design and implement back-up structures
• participating to the internal reporting calls
• leading client calls
• improvement projects identification (Rejected DD VS Project, UC Reduction GB)
• regular visits on client site with improvement purposes
• candidate selection & recruitment
• coaching and mentoring sessions with the direct reports and re badged employees
• process mapping - Sol ID (Slovakia)
• SOP creation/validation
• service placement FTE based
• new joiners inclusion, organizing training sessions and coaching
• acting as SME for out of scope markets (Turkey, Germany, Belgium, Spain)
• analysis on new tools to be implemented (feasibility, functionality documentation, UAT, matching rate, deadlines, impact on the process, improvement, testing, error rate, solution, implementation)

Aug 2017 - June 2018 - AR Team/Project Coordinator Middle East & Europe - Collections and +181 Bad Debt Reduction, Disputes Management

Aug 2016 - Aug 2017 - Sr. AR Middle East Credit Controller

• Collections & Credit Management, account reconciliation UAE, Oman, Kuwait, Saudi Arabia, Afghanistan, Pakistan, Qatar (+Italy) customers

Mar 2015 - Aug 2016 - RTR Sr. Accountant,

• Middle East KT - Transition RTR (UAE and Saudi Arabia to Romania)
• France KT - Transition USGAAP (France to Slovakia)

Dec 2014 - Mar 2015 Jr. AP (Italy)

Oct 2014 - Dec 2014 Jr. Analyst - Electronic Invoicing Project (Italy)

Mar 2014 - Oct 2014 Jr. AR - Credit Controller & Cash Apps Support

• Customer Service
• Dispute Resolution

• level 1 technical support for the sold products
• setting up engineers visit at client's place by checking engineers schedule and prioritizing the intervention based on the criticality of the broken product piece/damage caused
• terms negotiation
• answered customer telephone calls promptly to avoid on-hold wait times
• recommended products to customers, thoroughly explaining details.
• offered advice and assistance to customers, paying attention to special needs or wants
• responded to customer requests for products, services and company information