CAROLINE CHEPNGETICH

• Designed and implemented mixed-methods research projects on student mental health and educational outcomes.
• Developed data collection tools including questionnaires, interview guides, and focus group frameworks.
• Conducted field data collection across multiple schools, ensuring ethical compliance and gathering high-quality data from over 200 participants.
• Managed data entry, cleaning, and preliminary analysis using SPSS and NVivo, producing actionable insights for research reports and policy briefs.
• Coordinated and trained junior research assistants on data collection, documentation, and research ethics, improving team efficiency and accuracy.
• Assisted in grant writing, project planning, and dissemination of findings to inform school counseling strategies and interventions.
• Engaged with community stakeholders to explain research objectives, obtain informed consent, and ensure participant cooperation.
• Presented research findings at seminars and workshops, contributing to evidence-based recommendations for improving student well-being and mental health programs.

• Lead peer counselling initiatives offering guidance, emotional support, and conflict resolution to

students.

• Deliver motivational talks and workshops on resilience, leadership, mental health, and personal

growth.

• Develop and facilitate training for peers and students on effective communication, empathy, and

wellbeing strategies.

• Recognized for fostering positive mindsets, empowerment, and collective responsibility among young

people.

• Delivered Guidance & Counselling programmes supporting students’ mental health, academic

progress, career planning, and personal development.

• Conducted individual and group counselling sessions, assisting students with emotional, social, and

academic challenges.

• Led school-wide initiatives on mental health awareness, life skills, resilience, leadership, and conflict

resolution.

• Served as Christian Union Patron, mentoring students and coordinating values-based and leadership

programmes.

• Collaborated with school administration, teachers, and parents to develop holistic student supportstrategies.

• Applied evidence-based counselling techniques and research insights to enhance programme

effectiveness.

• Delivered individual and group counselling, providing psychosocial support to clients undergoing

rehabilitation.

• Assisted in designing and implementing behavioural change, reintegration, and empowerment

programmes.

• Developed strong skills in trauma-informed care, empathy, active listening, and ethical counselling

• Taught Christian Religious Education to secondary school students, designing lessons that aligned

with the national curriculum while promoting ethical reasoning, moral development, and critical

thinking.

• Delivered interactive and student-centered lessons, integrating discussions, case studies, and

practical examples to enhance engagement.

• Designed and implemented assessment tools to track student learning outcomes and provide

constructive feedback.

• Mentored students on values, character development, and leadership, fostering a culture of

responsibility and respect.

• Organized co-curricular activities, debates, and community service projects, linking classroom lessons

to real-life applications.

• Collaborated with colleagues and school leadership to enhance curriculum delivery and promote a

positive school environment.

• Delivered History lessons across multiple grade levels, promoting critical thinking, analytical skills,

and historical understanding.

• Prepared comprehensive lesson plans incorporating innovative teaching methodologies and

assessment strategies.

• Encouraged students to engage in debates, research projects, and presentations, linking historical

events to contemporary issues.

• Provided academic mentorship, supporting students in research, essay writing, and examination

preparation.

• Collaborated with fellow teachers and administration to enhance learning outcomes and co-curricular

programmes.

• Promoted a classroom culture of curiosity, discipline, and inclusivity

• Managed front desk operations and customer service, including greeting guests, handling inquiries,

reservations, check-ins/check-outs, and providing an excellent hospitality experience.

• Operated cash registers, processed cash and card payments, reconciled daily sales, and maintained

accurate records of transactions.

• Assisted in inventory management, product organization, and merchandising to ensure smooth

supermarket operations.

• Resolved customer complaints and concerns professionally, ensuring high satisfaction and repeat

business.

• Coordinated with hotel housekeeping, maintenance, and management teams to meet guest needs

promptly.

• Developed strong skills in communication, multitasking, problem-solving, attention to detail, time

management, and customer relations.

• Maintained compliance with company policies, cash handling procedures, and safety standards,

ensuring smooth day-to-day operations.

• Taught History and CRE to secondary school students, delivering interactive, learner-centered lessons

aligned with the national curriculum.

• Designed and implemented assessment tools, lesson plans, and projects to track student learningand promote critical thinking, moral reasoning, and ethical values.

• Provided Guidance & Counselling services, conducting individual and group sessions to support

students’ mental health, academic progress, career planning, and social-emotional development.

• Mentored students in personal development, leadership, values, and resilience, fostering a positive

and inclusive school culture.

• Led school-wide initiatives on life skills, mental health awareness, conflict resolution, and peer

support, improving student wellbeing and engagement.

• Organized and supervised co-curricular activities, including debates, community service, school

worship programmes, and academic clubs to enhance holistic development.

• Collaborated with school leadership, teachers, parents, and community stakeholders to develop

effective student support systems and implement evidence-based counselling strategies.

• Applied research-informed approaches and best practices to improve teaching outcomes and student

support programmes, ensuring both academic and psychosocial growth.

• Teaching and counselling (30 hours/week)

02/08/2022 - 02/08/2023 - KERICHO, KENYA, KENYA

RECEPTIONIST & CASHIER / CUSTOMER SERVICE ASSOCIATE POPPYS SUPERMARKETS AND HOTELS

• Managed front desk operations and customer service, including greeting guests, handling inquiries,

reservations, check-ins/check-outs, and providing an excellent hospitality experience.

• Operated cash registers, processed cash and card payments, reconciled daily sales, and maintained

accurate records of transactions.

• Assisted in inventory management, product organization, and merchandising to ensure smooth

supermarket operations.

• Resolved customer complaints and concerns professionally, ensuring high satisfaction and repeat

business.

• Coordinated with hotel housekeeping, maintenance, and management teams to meet guest needs

promptly.

• Developed strong skills in communication, multitasking, problem-solving, attention to detail, time

management, and customer relations.

• Maintained compliance with company policies, cash handling procedures, and safety standards,

ensuring smooth day-to-day operations.

• Coordinate mentorship activities for high school students, focusing on academic guidance, leadership

development, and personal empowerment.

• Manage programme documentation, planning, and community engagement to ensure smooth

operation.

• Provide direct mentorship to young women and girls, fostering self-confidence, goal-setting, and life

skills development.

• Promote community-based education, youth empowerment, and positive social engagement.