Cathrine Onarheim
Rådal
Summary
Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance.
Overview
11
11
years of professional experience
Work History
Consultant
Norges Handelshøyskole
05.2020 - 05.2021
- Analyzed problematic areas to provide recommendations and solutions.
Support Worker
Bergen Kommune Forvaltningsenhet Psykisk Helse
04.2019 - 06.2020
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Visited home environments to help clients develop comprehensive life, technical and job skills.
Camp Leader
Skjergardsheimen Leirskule
07.2019 - 08.2019
- Monitored camper behavior during activities, effectively handling discipline situations and encouraging positive behavior.
- Led groups of children safely through variety of camp activities.
- Supervised, guided and assisted students during crafts, art projects, games and other activities to provide developmental stimulation.
- Supervised young campers in recreational activities such as youth sports, aquatics and arts and crafts.
- Created interesting and educational lesson plans and implemented activities while engaging with children.
- Performed staff evaluations and addressed areas for improvement.
- Opened and closed facilities and secured building at end of program by locking doors and turning off lights.
Grounds Maintenance Worker
Krokeide Videregåendeskole
06.2019 - 07.2019
- Operated mowers, electric clippers and edgers and maintained fresh and groomed grounds.
- Trimmed trees, bushes and shrubs to keep vegetation aesthetically pleasing.
- Complied with safety regulations and procedures to prevent accidents and injuries on job sites.
Customer Service Agent
NextGenTel
08.2016 - 09.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Answered live online chats to give quick answers and solve problems faster.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Troubleshot customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Collaborated closely with cross-functional departments to deliver high customer satisfaction.
- Followed-up with online price quotes via email and phone to answer questions and close sales.
- Conducted customer service training sessions for new team members.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted available products and services to customers during service, account management, and order calls.
- Investigated and resolved accounting, service and delivery concerns.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Tracked customer service cases and updated service software with customer information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Sought out extra training opportunities to enhance customer relationship management abilities.
On-Call Kindergarten Assistant
Adecco
03.2015 - 07.2016
On-Call Canteen Employee
Adecco
01.2011 - 08.2014
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Maintained clean and organized dining areas to uphold canteen hygiene standards.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Monitored food temperatures and quality throughout shifts.
- Plated and presented food following chef requirements.
- Followed recipes and chef instructions to prepare food correctly.
- Managed time to juggle multiple tasks simultaneously with ease.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Field Research Assistant
Coastal Marine Education and Research Academy
05.2014 - 05.2014
- Handled specimens and conducted tests according to established protocols, keeping efficient records on all experiments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked long days outside despite adverse weather, completing projects with caution and attention to meticulous data collection.
- Assisted in supervision of students collecting data and handling research equipment
Promoter
Flybussbergen.no
12.2013 - 12.2013
- Provided informational brochures to persuade people to buy products.
- Learned about competitors' products and consumers' interests to answer questions and provide more complete information.
- Identified interested and qualified customers to provide potential customers with additional information regarding product.
Vacation Property Rental Agent
Ferieboliger.no
05.2012 - 07.2012
- Communicated effectively with owners, residents, and on-site associates.
- Coordinated appointments to show marketed properties.
- Evaluated customer information based on follow-up calls to explore issues, develop potential solutions, and maintain high-quality service.
- Handled customer inquiries and suggestions courteously and professionally.
- Identified issues, analyzed information and provided solutions to problems.
- Strengthened communication skills through regular interactions with others.
Kindergarten Assistant
Straumsgrend Barnehage
12.2010 - 12.2010
- Monitored student classroom and outdoors activities to promote student safety.
- Played games with students to increase understanding of subjects.
- Enforced rules and instructions to maintain discipline.
Grocery Shop Assistant
Rema 1000
09.2010 - 12.2010
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Checked personal identifications during alcohol and tobacco sales.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
Waitress
Beredt AS
06.2010 - 07.2010
- Bussed and reset tables to keep dining room and work areas clean.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Education
Master of Science - Marine Biology
University of Bergen
Bergen, NorwayBachelor of Science - Biomedical Sciences
Averett University
Danville, Virginia12.2014
Skills
- Balancing Accounts
- Coordinate Supplies
- Analysis and Evaluation
- Sales
- Customer Support
- Communication
- Creative Thinking
- Hospitality Management
Languages
Norwegian
Native language
English
Proficient
C2
Spanish
Intermediate
B1
Timeline
Consultant
Norges Handelshøyskole
05.2020 - 05.2021
Camp Leader
Skjergardsheimen Leirskule
07.2019 - 08.2019
Grounds Maintenance Worker
Krokeide Videregåendeskole
06.2019 - 07.2019
Support Worker
Bergen Kommune Forvaltningsenhet Psykisk Helse
04.2019 - 06.2020
Customer Service Agent
NextGenTel
08.2016 - 09.2018
On-Call Kindergarten Assistant
Adecco
03.2015 - 07.2016
Field Research Assistant
Coastal Marine Education and Research Academy
05.2014 - 05.2014
Promoter
Flybussbergen.no
12.2013 - 12.2013
Vacation Property Rental Agent
Ferieboliger.no
05.2012 - 07.2012
On-Call Canteen Employee
Adecco
01.2011 - 08.2014
Kindergarten Assistant
Straumsgrend Barnehage
12.2010 - 12.2010
Grocery Shop Assistant
Rema 1000
09.2010 - 12.2010
Waitress
Beredt AS
06.2010 - 07.2010
Master of Science - Marine Biology
University of Bergen
Bachelor of Science - Biomedical Sciences
Averett University
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