Summary
Overview
Work History
Education
Skills
Tools
Certification
Languages
Accomplishments
Affiliations
Timeline
Generic

Ceran

Strømmen

Summary

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Vaktsjef

Studentsamskipnaden I Innlandet
Lillehammer
10.2022 - Current
  • Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
  • Supervised and trained customer service staff to ensure excellent customer service delivery.
  • Created reports on daily, weekly, monthly basis related to customer service activities.
  • As shift manager at Studenten, I use Tidsbanken to schedule shifts, monitor working hours, and ensure staffing aligns with the needs of each event.
  • I use Novo for internal communication and shift coordination, Microsoft Teams to collaborate with colleagues and management, and Photoshop to design promotional materials for weekly events.

Sale and Service Assistance

Mix Nes
Neskollen
12.2016 - Current
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked with cross-functional teams to achieve goals.

Barista

D.Coffee AS
Lillehammer
11.2022 - 10.2023
  • Placed orders with suppliers for delivery of products required for daily operations.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • I use Visma eAccounting and Tripletex to assist with daily sales reporting, register expenses, and maintain an overview of inventory and financial transactions in collaboration with management.

Compulsory Military Service

Forsvaret
Bardufoss
08.2019 - 08.2020
  • Developed discipline, responsibility, and strong teamwork skills
  • Participated in physical training, drills, and operational duties
  • Learned to operate under pressure and follow strict routines
  • Gained experience in structured environments with a strong focus on leadership and cooperation

Education

Bachelor in Pedagogy - Educational Science

Universitet I Innlandet
Lillehammer
05-2026

High School Diploma -

Kuben Videregåendeskole
Økern
06-2019

Skills

  • Problem solving
  • Adaptable communication
  • Educational technology
  • Friendly, positive attitude
  • Active listening
  • Customer service
  • Team collaboration

Tools

  • Tidsbanken
  • Visma eAccounting
  • Tripletex
  • NOVO
  • Microsoft Teams
  • Photoshop

Certification

  • Barista Course
  • First Aid Course
  • Fire Safety Course
  • Bar course

Languages

Tamil
First Language
Norwegian
Proficient (C2)
C2
English
Upper Intermediate (B2)
B2

Accomplishments

Driver license: Klasse B

Softwaretools: Logic Pro, MS Office & python

Affiliations

Making music in Logic Pro, Gaming & Travelling

Timeline

Barista

D.Coffee AS
11.2022 - 10.2023

Vaktsjef

Studentsamskipnaden I Innlandet
10.2022 - Current

Compulsory Military Service

Forsvaret
08.2019 - 08.2020

Sale and Service Assistance

Mix Nes
12.2016 - Current

Bachelor in Pedagogy - Educational Science

Universitet I Innlandet

High School Diploma -

Kuben Videregåendeskole

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