Clarisse Felix
Oslo
Summary
Dedicated and results-oriented professional with over 8 years of experience in Social Media Management and 5 years in Customer Service. Proven ability to effectively manage social media platforms, build strong online communities, and deliver exceptional customer support. Skilled in content creation, community engagement, customer service, data analysis. Committed to providing outstanding service and driving positive outcomes for clients.
Overview
7
7
years of professional experience
Work History
Customer Support Representative
Shockbyte
01.2021 - 08.2024
- As a Customer Support Representative, I consistently exceeded customer satisfaction targets through exceptional service. I efficiently and effectively resolved complex issues, improving first-call resolution rates and reducing customer churn. I provided timely and accurate information to customers and collaborated with cross-functional teams to address their concerns. I stayed up-to-date with product knowledge and company policies to ensure the best possible customer experience.
Social Media Manager & Producer
Server.Pro
04.2018 - 01.2021
- As a Social Media Manager and Producer, I successfully increased brand awareness and reach. I improved website traffic and conversions through targeted campaigns. I also enhanced our brand's reputation and fostered a strong online community. My responsibilities included content creation, platform management, and community engagement. I stayed up-to-date with social media trends and best practices.
Marketing Intern
XylemGroup
11.2017 - 01.2018
- As a Marketing Intern, I actively assisted with various marketing campaigns and conducted data analysis. I managed social media and email marketing initiatives, contributing to content creation and event planning. Throughout my internship, I gained valuable knowledge about marketing strategies and best practices. I collaborated effectively with team members to achieve our marketing goals.
Education
Bachelor of Science - Computer Science And Programming
University of Oslo
Oslo, Norway05.2026
A-Level - Maths
TraffordCollege
Manchester, United Kingdom05.2016
A-Level - Business Administration
TraffordCollege
Manchester, United Kingdom05.2016
A-Level - Computer Science
TraffordCollege
Manchester, United Kingdom05.2016
Skills
- Computer proficiency
- Data analysis
- Technical writing
- Communication
- Problem-solving
- Time management
- Teamwork
- Adaptability
- Leadership
- Customer service
- Customer service
- Customer service excellence
Languages
English
Native language
English
Proficient
C2
Portuguese
Proficient
C2
Norwegian
Upper intermediate
B2
Timeline
Customer Support Representative
Shockbyte
01.2021 - 08.2024
Social Media Manager & Producer
Server.Pro
04.2018 - 01.2021
Marketing Intern
XylemGroup
11.2017 - 01.2018
Bachelor of Science - Computer Science And Programming
University of Oslo
A-Level - Maths
TraffordCollege
A-Level - Business Administration
TraffordCollege
A-Level - Computer Science
TraffordCollege
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