Claudia Ventrone
Roma
Summary
Reliable and detail oriented guide. During the last work experiences she has demonstrated proactivity, adaptability, excellent communication and positivity with clients and colleagues, well mixed with the ability to execute physical work.
Thanks to her experience as a freelancer she also has strong sense of responsibility.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Dog Musher
Svalbard Husky
11.2024 - Current
- Provided exceptional guest service, answering questions about the dogs, the activity and the territory.
- Maintained safety standards during excursions.
- Built personal relationships with guests to promote positive experiences.
- Managed unexpected challenges with flexibility and creative problem-solving, maintaining seamless experiences for guests.
- Took care of the dogs and the yard at 360 degrees.
Horseback Trail Ride Guide
Solhestar
10.2023 - 10.2024
- Guided tours of horse trekking with basic and expert riders.
- Engaging with customers before, during and after the ride entertaining them and providing with information about the activity and the territory.
- Prepare horses for trail rides and horse related activities, such as grooming, bridling, saddling and feeding.
- Mucked out stables, swept yard and stacked feed and bedding.
- Cleaned and brushed horses and/or prepared for competitions and shows.
- Identified and monitored signs of disease, illness, or injury and communicated concerns to owners.
- Educated students and clients on proper animal care, handling, saddling horses and basic riding.
Horse Groom and Trail-riding Guide
River Ranch
10.2022 - 09.2023
- Guided tours of horse trekking with basic and expert riders.
- Engaging with customers before, during and after the ride entertaining them and providing with information about the activity and the territory.
- Prepare horses for trail rides and horse related activities, such as grooming, bridling, saddling and feeding.
- Cleaned and brushed horses and/or prepared for competitions and shows.
- Identified and monitored signs of disease, illness, or injury and communicated concerns to owners.
- Groomed and ridden eventers to complete the owner's training.
Online Sales Manager
Freelance
10.2020 - 09.2022
- Updated company website with deals and product packages.
- Generated monthly sales reports and shared insights and recommendations to drive sales.
- Trained sales staff on company procedures and strategies.
- Managed marketing campaigns to cultivate brand awareness and drive website traffic.
- Identified target audiences to analyze characteristics, behavior and media habits.
- Monitored and optimized advertising campaigns using Google and Facebook.
- Applied current editing and photography tools to increase website and social media traffic.
Customer Service
Eni Plenitude
07.2020 - 07.2021
- Handled calls promptly and with courteous professionalism.
- Troubleshot sales and service operations to increase profitability and bring positive organizational change.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Scientific High School Diploma -
Liceo Louis Pasteur
Roma2020
Skills
- Excellent communication, negotiation and presentation skills with clients and colleagues
- Flexibility and adaptability to changing work contexts and open to novelties
- Outdoor survival skills
- Local customs awareness
- Adept with GPS navigation
- Mountaineering knowledge
- Ability to negotiate and resolve conflicts and a sense of responsibility towards clients
- Sales and marketing skills, especially on social media and content marketing
- Fluency in both written and spoken English and Italian
- Computer literate
Languages
Italian
Native language
English
Advanced
C1
Spanish
Intermediate
B1
Certification
- C1 Advanced, Cambridge Institute
Timeline
Dog Musher
Svalbard Husky
11.2024 - Current
Horseback Trail Ride Guide
Solhestar
10.2023 - 10.2024
Horse Groom and Trail-riding Guide
River Ranch
10.2022 - 09.2023
Online Sales Manager
Freelance
10.2020 - 09.2022
Customer Service
Eni Plenitude
07.2020 - 07.2021
Scientific High School Diploma -
Liceo Louis Pasteur
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