Cornel-Ionut Smarandache
Arendal,42
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. 14 Years of excellent service experience in restaurant and bar. Customer focused and with high standards at all times, with an enthusiastic and ambitious attitude, committed and determined. Skilled at training staff to the highest standards of customer service, ensuring increased customer satisfaction, reduced staff turnover rates, and a rise in sales through upselling techniques. I'm keen to contribute inquisitiveness, energy and discipline with both internal and external work.
Overview
14
14
years of professional experience
Work History
Manager
Castelle Bar and Restaurant
07.2020 - Current
- Company Overview: Arendal, Norway
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Established team priorities, maintained schedules and monitored performance.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Waiter Lead
Royal Caribbean International
12.2015 - 05.2020
- Company Overview: Worldwide Cruises
- Cruise VIP Guest services, provides assistance/support and passengers request.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained clean and organized dining area, contributing to pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Communicated with kitchen staff to enable accurate food preparation.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Contributed to restaurant's positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Inspected dishes and utensils for cleanliness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Increased sales significantly by upselling higher-end products to customers.
- Supported needs of 150 person wait staff who attended to specific needs of countless customers daily for different restaurants with social relevancy and intentionality.
Waiter
La Fattoria
05.2012 - 11.2015
- Company Overview: Bucharest, Romania
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Communicated with kitchen staff to enable accurate food preparation.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Inspected dishes and utensils for cleanliness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Increased sales significantly by upselling higher-end products to customers.
- Supported needs of 15 person wait staff who attended to specific needs of countless customers daily for italic restaurant with social relevancy and intentionality.
Waiter
Hanu’ Berarilor
07.2010 - 04.2012
- Company Overview: Bucharest, Romania
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Communicated with kitchen staff to enable accurate food preparation.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Inspected dishes and utensils for cleanliness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Increased sales significantly by upselling higher-end products to customers.
- Supported needs of 100 person wait staff who attended to specific needs of countless customers daily for Rumanian restaurant with social relevancy and intentionality.
Education
ALPS 1 -
Accelerating Leadearship Performance Series
Miami04.2019
WAITER - Professional qualification certificate -
Eurodeal
Bucharest10.2013
Technical High school -
Goga Ionescu
Bucharest, Jud. Dambovita06.2010
Skills
- Ability to work alone
- Ability to work as part of a team
- Effective communication
- Ability to handle high pressure situation
- Adaptability and Flexibility
- Attention to Detail
- Multitasking
- Problem-Solving
- Organizational Skills
- Hiring and Training
- Scheduling and Coordinating
- Good Judgment
- Performance reviewing
- Preventive Maintenance
Qualificationandeducation
- 03/01/19, 04/30/19, ALPS 1 - Accelerating Leadership Performance Series, RCCL
- 04/01/13, 10/31/13, WAITER - Professional qualification certificate, Bucharest, Romania
- 09/01/06, 06/30/10, Technical High school “Goga Ionescu”, Bucharest, Jud. Dambovita
Languageskills
English (fluent)
Hobbies and Interests
- Football
- Tennis
- Music
- Movies
- Travel
Personal Information
- Passport Number: EU/Romania
- Date of Birth: 03/16/90
- Nationality: Romanian
- Marital Status: Married
Timeline
Manager
Castelle Bar and Restaurant
07.2020 - Current
Waiter Lead
Royal Caribbean International
12.2015 - 05.2020
Waiter
La Fattoria
05.2012 - 11.2015
Waiter
Hanu’ Berarilor
07.2010 - 04.2012
Technical High school -
Goga Ionescu
ALPS 1 -
Accelerating Leadearship Performance Series
WAITER - Professional qualification certificate -
Eurodeal
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