Dandara De S Siqueira
Sandnes, Rogaland
Summary
Detail-oriented professional with strong language skills and a solid foundation in customer service, poised for remote entry-level opportunities in ServiceNow. Known for high cognitive abilities, self-motivation, and adaptability when working with innovative digital tools. Ready to leverage organizational strengths and quickly master the nuances of ServiceNow to drive success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Founder Director CEO
Janeiro Tour & Travel
Rio De Janeiro
01.2014 - 01.2024
- Coordinated and supervised tour guides and drivers, guaranteeing smooth operations.
- Implemented Zendesk and Salesforce to streamline inquiry management, itinerary creation, and quotation distribution.
- Coordinated weekly financial reporting for expenses, receipts, and accounts payable.
- Developed engaging social media content and videos, analyzing data for enhanced visibility and user interaction.
- Ensured accuracy of booking records while managing multiple sales channels.
- Scheduled and managed meetings to facilitate stakeholder collaboration.
- Document Management: Handled confidential information with discretion, and meticulous organization.
- Used Zendesk to resolve customer support tickets.
Remote Travel Agency Support Specialist
Afrotrip Brasil LTDA
01.2021 - 01.2023
- Designed and conducted virtual cultural tours of Brazil’s historical landmarks using Zoom and Google Meet.
- Coordinated inter-state travel using Trello and Google Calendar for task management.
- Coordinated travel bookings and itineraries using TripIt and Expedia.
- Provided exceptional customer support using Zendesk and Salesforce.
Education
Bachelor of Science - Business Management
Centro Universitário IBMR
Rio De Janeiro01-2025
Technical Course - Tourism And Hospitality Management
Senac Centro Politécnico Riachuelo
Rio De Janeiro 12-2013
Skills
- Effective Communication Skills
- Critical Analysis
- Quick Adjustment to Change
- Experienced in CRM Systems
- Project Coordination
- Experience with Team Collaboration Platforms
- Workflow Automation
- Decisive Interaction
- Team Leadership
- Effective Written Communicator
- Forward-Thinking
- Agile Principles Understanding
- Consistency
Certification
- ServiceNow, Fundamentals in progress, Familiarity with basic IT service management processes.
- CRM & Helpdesk Platforms, Proficient in Zendesk, Salesforce for customer service management.
- Remote Task & Time Management, Trello, Asana, Notion, and Google Calendar for organizing projects and prioritizing tasks.
- Collaboration Tools, Competence in Microsoft Teams, Slack, Zoom, Google, Discord, Workspace, OneDrive, Dropbox for seamless teamwork.
- Office Systems & Automation, Experience with Microsoft Office Suite, Calendar, and Acuity Scheduling to streamline workflows and automate tasks.
References
Carina
Afrotrip. / CEO
Phone: +55 21 95905-4077 Email : afrotrip@gmail.com
Languages
Portuguese
First Language
English
Proficient (C2)
C2
Spanish
Advanced (C1)
C1
Norwegian
Beginner
A1
Polish
Beginner (A1)
A1
Timeline
Remote Travel Agency Support Specialist
Afrotrip Brasil LTDA
01.2021 - 01.2023
Founder Director CEO
Janeiro Tour & Travel
01.2014 - 01.2024
- ServiceNow, Fundamentals in progress, Familiarity with basic IT service management processes.
- CRM & Helpdesk Platforms, Proficient in Zendesk, Salesforce for customer service management.
- Remote Task & Time Management, Trello, Asana, Notion, and Google Calendar for organizing projects and prioritizing tasks.
- Collaboration Tools, Competence in Microsoft Teams, Slack, Zoom, Google, Discord, Workspace, OneDrive, Dropbox for seamless teamwork.
- Office Systems & Automation, Experience with Microsoft Office Suite, Calendar, and Acuity Scheduling to streamline workflows and automate tasks.
Bachelor of Science - Business Management
Centro Universitário IBMR
Technical Course - Tourism And Hospitality Management
Senac Centro Politécnico Riachuelo
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