Darcy Keller
Allegaten 16, Bergen,30
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact university success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
38
38
years of professional experience
Work History
Consulting Director of Student Financial Services
City University of Seattle
10.2021 - Current
- Provide mentoring and leadership to the next Director
- Working part time, remotely, provide weekly in-depth training and feedback on roles, duties and responsibilities of the new Director
- Provide extra support to help with the work of the team.
Director of Student Financial Services
City University of Seattle
04.2014 - 10.2021
- Provide leadership and direction to student financial services staff, working together to support and advance institutional efforts and improve student success
- Together with my team, manage all aspects of federal, state and institutional financial aid, scholarships and veteran’s affairs program for the university
- We coordinate and ensure university policies and procedures are documented and that we are compliant with state and federal regulations
- Develop and manage the departmental budget and operating plan.
Assistant Director
University Of Washington, Seattle
02.2006 - 04.2014
- Responsible for managing the counseling and information services staff
- Provide high-level student service and effective aid processing
- Provide training, development, and supervision of 13 professional level counselors who provided services to students, parents, and the community
- We designed and implemented procedures for evaluating financial aid applications, reviewing and processing documents, and awarding financial aid that meet compliance requirements for federal aid as well as dealing with special cases and requests for use of professional judgment
- Served as the primary contact for students with documented disabilities and students who are Alumni of Foster Care.
Financial Aid and Scholarship Manager
University Of Washington, Bothell
05.2001 - 01.2006
- Develop and implement a long-term plan for Bothell Campus financial aid and scholarship functions
- Establish appropriate staffing, budget, technology, and operational support levels
- Advise students and their families regarding the financial aid process and its application and delivery systems
- Develop effective interactive/electronic tools to assist with financial aid and scholarship advising
- Act as departmental liaison with University faculty, staff, and students.
Senior Counselor
University Of Washington, Seattle
08.2000 - 04.2001
- Counselors are responsible for analyzing student’s eligibility for state and federal financial aid
- Provide counseling and guidance to students and parents on specific problem areas and resolution
- Advise students and parents on procedures and policies concerning state and federal regulations
- Perform recalculations of needs analysis, verify eligibility for various aid programs, approve computer generated awards as necessary.
Modeling and Simulation Analyst
The Boeing Company
08.1997 - 09.1998
- Employ simulation technology to get quantifiable measures of process performance
- Capture the behavior of a system under various conditions, improve process performance through reengineering, enable decision makers in the selection and implementation of best business practices, assist customers in mapping their business processes for benchmarking and evaluating their process flow(s)
- Evaluate business process flows and investigate process improvement using modeling methods and simulation technologies
- Develop and give presentations to management, peers, and project teams.
Financial Aid Advisor/QA Coordinator
University of Idaho
05.1996 - 07.1997
- Responsible for administering the Quality Assurance Program with a team of 3
- Duties included: initiating total quality management concepts within the office structure, initiating innovative service strategies to students and parents in an effort to provide exceptional quality service, keeping program tasks and reports on schedule, selecting the sample size, contacting sample participants, collaborating with the QA team members, reviewing sample cases, completing QA worksheets, mapping and evaluating process flows, and submitting the bi-yearly progress reports to the U.S
- Department of Education.
Job Locator/Financial Aid Advisor
University of Idaho
12.1994 - 05.1996
- Implement, develop and maintain Job Location and Development Program
- Coordinate and work closely with local business organizations, state, county and/or federal agencies to develop employment prospects for students
- Facilitate communications between employers and students
- Develop publicity and marketing programs to publicize services.
Student Service Professional
San Diego State University
07.1988 - 10.1993
- The team was responsible for analyzing student’s eligibility for state and federal financial aid
- Counsel students and parents on specific problem areas and provide guidance for resolution
- Advise students and parents on procedures and policies concerning state and federal regulations
- Co-authored training manual on computer use, Financial Aid Award Guide and actively involved in in-house volunteer committees.
Financial Aid Counselor
National University
12.1985 - 06.1988
- Financial Aid Counselors were responsible for the review of student aid applications and interviewing of students to determine eligibility for state and federal aid
- Assist students with financial aid paperwork.
Education
Norwegian Language classes -
Bergen’s Learning Center
05.2024
English as a Second Language -
San Diego State University
San Diego, CA01.1993
Bachelor of Arts in Behavioral Science -
National University
San Diego, CA01.1988
Skills
- Operations Management
- Teamwork and Collaboration
- Customer Service Management
- Administrative Management
- Policy Development and Enforcement
- Team Leadership
Websites
Personal Information
Hobbies: Learn Norwegian, knitting, baking, reading, travel and dogs.
Volunteer Experience
- 2002-09-01, 2009-01-01, Washington Financial Aid Association (WFAA) Membership Chair
- 2010-01-01, 2011-01-01, WFAA President-Elect
- 2011-01-01, 2012-01-01, WFAA President
- 2012-01-01, 2013-01-01, WFAA Past-President
- 2014-01-01, 2015-01-01, WFAA Budget Chair
- 2015-01-01, 2016-01-01, WFAA Past-President
- Various Years as Sector Liaison
References
References are provided upon request
Languages
English
Native language
Norwegian
Intermediate
B1
Timeline
Consulting Director of Student Financial Services
City University of Seattle
10.2021 - Current
Director of Student Financial Services
City University of Seattle
04.2014 - 10.2021
Assistant Director
University Of Washington, Seattle
02.2006 - 04.2014
Financial Aid and Scholarship Manager
University Of Washington, Bothell
05.2001 - 01.2006
Senior Counselor
University Of Washington, Seattle
08.2000 - 04.2001
Modeling and Simulation Analyst
The Boeing Company
08.1997 - 09.1998
Financial Aid Advisor/QA Coordinator
University of Idaho
05.1996 - 07.1997
Job Locator/Financial Aid Advisor
University of Idaho
12.1994 - 05.1996
Student Service Professional
San Diego State University
07.1988 - 10.1993
Financial Aid Counselor
National University
12.1985 - 06.1988
Norwegian Language classes -
Bergen’s Learning Center
English as a Second Language -
San Diego State University
Bachelor of Arts in Behavioral Science -
National University
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