Diana Scarpa

As a member of the Contracts Advisory Europe function, I act as a liaison between the business and customers providing E2E support for contract reviews and negotiations mainly on customer T&Cs, across 5 key business areas: Maritime, Business Assurance, Supply Chain & Product Assurance, and Cybersecurity to ensure contracts are aligned with contracting principles and processes, including facilitating any approvals and exceptions that may need to be obtained in accordance with the applicable chart of authority.

As a member of the CM team supporting the largest account in the financial services within ICEG (Italy, Central Europe and Greece) region, drafts, reviews, interpret and manage the E2E process related to the execution of IT and consulting contracts with the client and the subcontractors in accordance with company policies, procedures and applicable laws, while advising business/service owners on contract-related matters to ensure seamless project delivery. Assists in the management of the tendering process and maintains up-to-date contract repository.

As a member of the complex drafting team of Bucharest SSC, I was responsible for the successful execution of the contract processing related to Italy's most critical and high revenue license and hardware transactions, in accordance with Oracle fiduciary and legal rules, pricing models and business approvals as well as defined engagement guidelines to liaise with Sales and functional stakeholders (i.e. other DM teams, RevRec, Legal, Business Practices etc.) to ensure policy compliance and mitigate corporate risk.

Assisted customers handling high volumes of inquiries via inbound calls/emails to address the needs related to the use and proper functioning of a medical device, resolved complaints and provided information about a variety of matters related to shipping, return, exchange policy and payment transactions.

Conducted an analysis of the sources and uses of the resources allocated to the EU Emergency Trust Fund for stability and addressing root causes of irregular migration and displaced persons in Africa for the assessment of the negotiating position concerning the migration target. Wrote reports, updated databases and supported the diplomatic officials of the Directorate-General for Development Cooperation policies within the European Union in events logistics and coordination, drafting of ministerial speeches, and a range of administrative tasks in order to reduce workload burden and allowing for increased focus on higher-priority assignments.

Supported the drafting process of the technical documentation required for the implementation of EU projects funded through the resources allocated for the programmes within the 2014-2020 European Multiannual Financial Framework (MFF), supported the organization of Project final dissemination events and SM campaigns.