Dianna Aliz Czipczer
Bergen
Summary
I am a highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and excellent communication skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every passenger a positive and memorable experience. I am empathic and supportive towards my colleagues, I work every day to reach a fantastic working environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Line Check Senior Cabin Crew
SAS Link
Bergen
01.2024 - Current
- Conducting of initial / recurrent line checks for cabin crew and senior line training and checks for senior crew member candidates
- Ensuring all line check associate documentation is completed
- Continuously providing feedback to cabin crew to help improve their performance
Senior Cabin Crew
SAS Link
Bergen
08.2022 - Current
- Providing passengers with excellent service while ensuring their comfort and safety
- Conducting pre-flight briefings, liaising with flight deck crew, ground staff. Assessing, guiding and coaching of cabin crew members
- Maintaining a thorough knowledge of policies and procedures contained in the manuals
- Ensuring that the cabin crew comply with SOPs, safety and security policies, service procedures, passenger handling regulations and uniform standards
- Promoting an appropriate and co-operative teamwork environment (keeping the principles of CRM)
Customer Experience Specialist and Leader
IKEA Hungary
Budapest
10.2020 - 08.2022
- Understanding customer needs, expectations and gather
requirements to develop new functionalities and
enhance existing processes in order to increase
customer satisfaction - Supporting a customer-focused culture throughout the
complete unit and ensure an overall inspiring
shopping experience - Leading multiple teams and departments, implementing new solutions and training materials, participating in train the trainer programs
Senior Cabin Crew
Wizz Air Hungary
Budapest
04.2016 - 07.2020
- Being responsible for ensuring that the cabin crew deliver a high standard of safety, service and the overall
inflight customer experience - Following manuals and policies to high standards
- Leading and motivating cabin crew
- Maintaining excellent communication between flight deck crew, cabin crew and ground personnel
Cabin Crew
Wizz Air Hungary
Budapest
10.2014 - 04.2016
- Delivering high standards of safety, service and overall inflight passenger experience
- Following all manuals and policies, conducting safety briefings to passengers, providing first aid
Flight Ticket and Airline Representative
Budport Handling Kft
Budapest
09.2013 - 08.2014
- Representing different airlines (including Wizz Air, Air Berlin, Finnair, Air Malta, SAS, Air China)
- Performing financial transaction in connection with travel insurance, flight tickets and hotel bookings
Office Manager
GO4 Travel International Travel Agency
Budapest
01.2011 - 08.2013
- Resolving customer complaints by investigating
problems; developing solutions; preparing reports - Keeping management informed by submitting reports
such as daily sales report and monthly analyses
Flight Supervisor
Celebi Ground Handling Hungary
Budapest
03.2008 - 12.2010
- Conducting check-in, boarding and perform other customer service related duties to assist passengers
- Supervising check-in and boarding staff and their
performance
Office Manager
Evidence Kft
Budapest
09.2007 - 02.2008
- Organizing office operations and procedures
- Reporting to management and training new employees
Travel Organizer Trainee
Green Travel International Travel Agency
Budapest
06.2007 - 09.2007
- Worked as a tour guide assistant in Crete, Greece
- Travel Organizer related office work in Budapest
Education
Higher National Certificate - Tourism Specialization Manager
Kodolányi János University
Budapest06-2008
High School Diploma -
Bethlen Gábor High School of Transport And Economy
Budapest06-2006
Skills
- Teamwork
- Leadership
- Communication
- Customer service
- Professionalism
- Situational awareness
Certification
- Safety Representative (Working Environment) - Bergen, Norway
Languages
Hungarian
First Language
English
Proficient (C2)
C2
German
Upper Intermediate (B2)
B2
Norwegian
Intermediate (B1)
B1
Driving License
- B category
Timeline
Line Check Senior Cabin Crew
SAS Link
01.2024 - Current
Senior Cabin Crew
SAS Link
08.2022 - Current
Customer Experience Specialist and Leader
IKEA Hungary
10.2020 - 08.2022
Senior Cabin Crew
Wizz Air Hungary
04.2016 - 07.2020
Cabin Crew
Wizz Air Hungary
10.2014 - 04.2016
Flight Ticket and Airline Representative
Budport Handling Kft
09.2013 - 08.2014
Office Manager
GO4 Travel International Travel Agency
01.2011 - 08.2013
Flight Supervisor
Celebi Ground Handling Hungary
03.2008 - 12.2010
Office Manager
Evidence Kft
09.2007 - 02.2008
Travel Organizer Trainee
Green Travel International Travel Agency
06.2007 - 09.2007
Higher National Certificate - Tourism Specialization Manager
Kodolányi János University
High School Diploma -
Bethlen Gábor High School of Transport And Economy
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