DITA SIMUNOVA
Summary
As a seasoned professional with over a decade of experience in diverse restaurant and hotel settings, I am eager to contribute my expertise to a respected organization. I excel in delivering prompt, friendly service while fostering strong customer relationships and swiftly resolving issues. A strong team player, I value effective communication and seek an environment where collaboration is prioritized.
Overview
17
17
years of professional experience
Work History
Waitress
Storefjell Hotel Resort
10.2024 - 05.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Provided excellent customer service, resolving inquiries and complaints promptly.
- Assisted in maintaining cleanliness and organization of dining areas, promoting a welcoming atmosphere for guests.
- Maintained clean and organized checkout area to enhance customer experience.
- Coordinated with kitchen staff to streamline order delivery, enhancing overall efficiency during peak hours.
Head Waitress
Håholmen - by Classic Norway Hotels
06.2024 - 09.2024
- Deliver professional, courteous, and efficient service to the Guests
- Hosting
- Offer suggestions by using suggestive selling techniques (daily specials, cocktails, appetizers, entrees, desserts, wine pairing)
- Follow the established table service procedures
- Helping bar when needed and other occasions such a weddings, parties
- Closing the Cash Register
Food and Beverage Attendant, Breakfast Attendant
Hotel Minella
11.2023 - 04.2024
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Maintained cleanliness of the dining area and kitchen equipment in accordance with health department standards.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Provide high standards of customer service during high-volume work shifts and fast-paced operations
Food and Beverage Attendant, Breakfast Waitress
Hotel Vista
02.2021 - 10.2023
- Dispensing a range of alcoholic and non-alcoholic beverages
- Performing a la carte sequence of service integrating food and beverage
- Operating both manual and MICROS electronic point of sale systems
- Completing cashiering duties
- Advising customers on menu
- Making cocktails/coffee
- Working at the Banquets, room service, and preparing coffee breaks
- At the beginning, I worked as a breakfast attendant for 6 months then I moved to the restaurant
Food and Beverage Attendant, Bartender
Courtyard by Marriott Hotel
02.2019 - 01.2021
- Dispensing a range of alcoholic and non-alcoholic beverages
- Performing a la carte sequence of service integrating food and beverage
- Operating both manual and MICROS electronic point of sale systems
- Completing cashiering duties
- Advising customers on menu
- Making cocktails/Coffee
Food and Beverage attendant
Sorenzo Japanese Dining
01.2017 - 12.2018
- Hosting
- Completing mise en place duties
- Advising customers on menu
- Dispensing a range of alcoholic and non-alcoholic beverages
- Operating both manual and MICROS electronic point of sale systems
- Completing cashiering duties
Food and Beverage attendant
Hotel Rydges Sydney Airport
02.2014 - 12.2016
- Completing mise en place duties
- Performing a la carte sequence of service integrating food and beverage
- Dispensing a range of alcoholic and non-alcoholic beverages
- Making cocktails/Coffee
- Helping at Banquets and bar when needed
- Operating both manual and MICROS electronic point of sale systems
- Completing cashiering duties
Waitress
Laerdal Hotel
08.2025 - Current
- Delivered exceptional customer service in high-pressure dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and customer satisfaction.
- Collaborated with kitchen staff to coordinate orders and enhance service flow during peak hours.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
Food and Beverage attendant
Hotel Auner Hof, Terra Restaurant (2Michelin Star)
04.2011 - 04.2012
- Deliver professional, courteous, and efficient service to the Guests
- Greet Guests and build rapport by asking questions and initiating conversation
- Offer suggestions by using suggestive selling techniques (daily specials, cocktails, appetizers, entrees, desserts, and after dinner beverages)
- Follow the established table service procedures
- Pre-bus and maintain tables
- Complete assigned side work and duties.
Housekeeper
Hotel Esplanade
09.2008 - 03.2011
- Keeping facilities and common areas clean and maintained
- Vacuuming, sweeping, and mopping floors
- Cleaning and stocking restrooms
- Collecting and disposing of trash
- Assisting guests when necessary
- Keeping the linen room stocked
- Properly cleaning
- Upholstered furniture.
Education
Diploma of Hospitality Management - Hospitality management
SBTA, Sydney
01.2015
High School Diploma - undefined
Hotel Academy
01.2008
Skills
- ABILITY TO WORK UNDER PRESSURE
- FAST LEARNER
- CUSTOMER SERVICE
- TIME MANAGEMENT SKILLS
- EXCELLENT CUSTOMER SERVICE SKILLS
- MULTITASKING SKILLS
- TEAMWORK
- ATTENTION TO DETAIL
- CLEANLINESS
LANGUAGES
ENGLISH
References
Elizabeth, Nallen-Bowen, recruitment@hotelminella.ie, Hotel Minella, Clonmel, Ireland, Clonmel, Ireland
Timeline
Waitress
Laerdal Hotel
08.2025 - Current
Waitress
Storefjell Hotel Resort
10.2024 - 05.2025
Head Waitress
Håholmen - by Classic Norway Hotels
06.2024 - 09.2024
Food and Beverage Attendant, Breakfast Attendant
Hotel Minella
11.2023 - 04.2024
Food and Beverage Attendant, Breakfast Waitress
Hotel Vista
02.2021 - 10.2023
Food and Beverage Attendant, Bartender
Courtyard by Marriott Hotel
02.2019 - 01.2021
Food and Beverage attendant
Sorenzo Japanese Dining
01.2017 - 12.2018
Food and Beverage attendant
Hotel Rydges Sydney Airport
02.2014 - 12.2016
Food and Beverage attendant
Hotel Auner Hof, Terra Restaurant (2Michelin Star)
04.2011 - 04.2012
Housekeeper
Hotel Esplanade
09.2008 - 03.2011
High School Diploma - undefined
Hotel Academy
Diploma of Hospitality Management - Hospitality management
SBTA, Sydney