Dmitrii Lokaichuk
Oslo
Summary
Proven leader in hospitality and HR management, with a track record of enhancing customer satisfaction and fostering inclusive workplace cultures at Quality Hotel Fornebu and H&M. Skilled in multitasking and efficient event preparation, consistently exceeding targets by leveraging customer service excellence and suggestive selling techniques. Successfully managed and developed high-performing teams, driving revenue growth and operational efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Banquet Bartender and Waiter
Quality Hotel Fornebu; X-Meeting Point Marriott Bonvoy; Grand Hotel Oslo
Oslo, Norway
03.2023 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
Area HR Manager
H&M
Oslo, Norway
12.2011 - 02.2022
- Oversaw payroll processing, maintaining accuracy and timeliness while adhering to strict budgetary guidelines.
- Collaborated with senior management on strategic planning initiatives aimed at optimizing workforce capabilities for long-term growth.
- Improved communication across departments by organizing regular inter-departmental meetings and workshops.
- Provided ongoing coaching and support to managers on leadership best practices, conflict resolution, and performance management techniques.
- Facilitated employee training sessions to enhance professional development opportunities within the company.
- Spearheaded diversity and inclusion efforts, fostering a more inclusive workplace culture for all employees.
- Led annual compensation review process, ensuring equitable pay structures across the organization.
- Established strong relationships with local universities, enhancing company presence at career fairs and networking events.
- Evaluated the effectiveness of employee training programs, making recommendations for continuous improvement.
- Managed complex employee relations cases, ensuring compliance with labor laws and company policies.
- Implemented succession planning initiatives to identify high-potential employees and prepare them for leadership roles.
Territory Executive
Philip Morris International
Russia
01.2011 - 12.2011
- Partnered with cross-functional teams to ensure seamless integration of new products into the existing portfolio, driving additional revenue streams.
- Established rapport with industry influencers within the territory, fostering valuable partnerships that led to increased referrals and new business opportunities.
- Consistently exceeded annual quotas by cultivating a pipeline of prospects through effective prospecting methods.
- Managed a team of sales representatives for optimal performance and achieving territory targets.
Education
Level 5 Diploma In HR Advisor, Human Resources Dev -
UK Professional Development Academy
London, UK03.2023
Political Scientist Bachelor -
Ural State University
Ekaterinburg, Russia07.2009
Skills
- Customer service
- Efficient multitasking
- Preparing for events
- Reliability and punctuality
- Suggestive selling
Certification
Edinburgh, Scotland.
"International Consulting
Corporation" LLC
Body Coach, Physical Therapy/Therapist
Jan 2007 - Jan 2011
Activities and societies: Sadhu-Boards therapy
Group workshops
Individual Classes
Languages
English
Advanced (C1)
Norwegian
Intermediate (B1)
Timeline
Banquet Bartender and Waiter
Quality Hotel Fornebu; X-Meeting Point Marriott Bonvoy; Grand Hotel Oslo
03.2023 - Current
Area HR Manager
H&M
12.2011 - 02.2022
Territory Executive
Philip Morris International
01.2011 - 12.2011
Level 5 Diploma In HR Advisor, Human Resources Dev -
UK Professional Development Academy
Political Scientist Bachelor -
Ural State University