Edma Dalipagic

• Overall responsibility for business in Nordics regions - sales , people and operations
  • Secured better market alignment by implementing changes in organization and "Go to Market" modell
  • Transition of people and business, through ongoing Joint Venture with Sharp Business Systems

• Generated new revenue opportunities by developing industry benchmark service and support programs
• Successfully completed large business transformation project in supply chain
• KPI definition - monitoring, improvement & reporting
• Established European Advisory Council

• Responsible for delivery revenue and gross profit targets for Indirect sales
• Sales operational excellence - pipeline calls, monthly outlook process, bid & tactical pricing , product launches, implementation of marketing programs etc.
• Channel Partner management - contracting, targets setting, regular business reviews etc.

• P&L ownership for Office Product portfolio - reaching sales & GP budgetts
• Defined and implemented operational strategy ; focus and "must win" accounts , account plans, annual event calendars
• People management - defined and deployed PayPlans and KPI's to support delivery of sales plans and profit targets

• Secure high level of customer satisfaction by delivering technical break-fix service, in accordance to agreed service levels and defined KPI's
• Own relationship with Service Partner - contracting and pricing
• Developed and implemented internal "KPI scorecard" to measure productivity per call and implement corrective actions