Emebet Taye Demissie
Bergen,stasjonsvegen 33 ,Nesttun
Summary
Organized and motivated employee with 10+ years of experience as a Senior customer service representative. I have good interpersonal skills, I am an excellent team worker and I am keen and very willing to learn and develop new skills. I have an active and dynamic approach to work and getting things done.
Overview
13
13
years of professional experience
Work History
Customer Service Supervisor/Primary Cashier
Virgin megastore VSTAR multimedia LLC. Azadea Group
Dubai, UAE
04.2012 - 11.2022
- Conducted daily department meetings in order to ensure that all department activities and events are communicated properly.
- Ensured that established company policies, such as the safekeeping of company funds and properties, personnel practices, security, sales and record-keeping, and shrinkage and loss prevention checks, are followed.
- Handled deposits and banking, till distribution, daily sales reports, and day-end cashier's duty.
- Provided training and supervision for new and old team members on policies and procedures related to point of sale, product exchange and return, and customer service.
- Ensured all marketing activities (promotions, events, ticket sales) are properly implemented and delivered to the staff to ensure customers are served efficiently.
- Rectified discrepancies between accounting records and the cash drawer by researching daily transactions to pinpoint issues.
- Resolved customer problems by investigating issues, answering questions, and building rapport.
- I made an inventory of stocks and placed new orders to maintain supplies for expected demands.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Engaged with suppliers and vendors to resolve product issues, ensuring customer satisfaction, and repeat business.
- Managed and fulfilled customer orders placed through online platforms.
Sales Associate Specialist
Iconic, Landmark group.
Dubai, UAE
02.2010 - 03.2012
- Assisted with conducting merchandise stock counts, and reported discrepancies to the supervisor.
- I greeted each customer and offered assistance in finding requested items, and helping to boost customer satisfaction.
- Monitored the sales floor to identify customers in need of assistance and merchandise requiring replenishment
- Managed inventory levels on the sales floor, ensuring optimal stock availability.
- Operated cash registers and processed transactions, including sales, returns, and exchanges.
- Implemented visual merchandising standards, creating attractive displays to increase sales.
- Adhered to loss prevention policies, identifying and reporting potential security issues.
HR manager Assistant
Omedad PLC.
Addis Ababa, Ethiopia
08.2009 - 01.2010
- Handled personnel files in order to keep them up to date.
- Planned development programs that help uplift staff performance.
- Communicated with supervisors to plan and review employee evaluations.
- Worked with management to create performance measurement, employee development, and employee compensation strategies.
- Used filing systems to improve document management and organization.
- Coordinated repairs for office equipment to keep the equipment functional and running.
- Handled incoming calls and directed callers to the appropriate department or employee.
- Provided HR administrative assistance to the management team.
- Coordinated support to facilitate general office operations.
Education
BA Degree in public Administration and development Management -
Addis Ababa University
07.2009
Bole Senior secondary high school and preparatory
06.2006
Birhane zare Elementary school
06.2002
Skills
- Computer Skills
- Ability to work under pressure
- Communication Skills
- Decision- making
- Leadership
- Conflict resolution
- Team work
Professional Development
- Certificate of exceptional customer service(21-22 August,2016)HR department virginmegastore
- Certificate of emotional intelligence(Nov 23,2017)HR Department Virginmegastore
- Certificate of personal branding(August 30,2017)by Resource Performance Management
Personal Information
- Date of Birth: 08/03/86
- Nationality: Ethiopian
Languages
amharic
First Language
English
Proficient
C2
Amharic
Proficient
C2
Norwegian
Elementary
A2
References
- Mr. Rimoun Ibrahim (Manager)
- Mobile +971507276274
- Mrs. Anna( Manager)
- Mobile +971509747597
Timeline
Customer Service Supervisor/Primary Cashier
Virgin megastore VSTAR multimedia LLC. Azadea Group
04.2012 - 11.2022
Sales Associate Specialist
Iconic, Landmark group.
02.2010 - 03.2012
HR manager Assistant
Omedad PLC.
08.2009 - 01.2010
BA Degree in public Administration and development Management -
Addis Ababa University
Bole Senior secondary high school and preparatory
Birhane zare Elementary school