Erjona Mukaj

• Accomplished multiple tasks within established timeframes.
• Onboarded new employees with training and new hire documentation.
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.

Bartender and organizer

• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; weekend, and holiday shifts.

Position: The office of public relations and complain resolution

• Processed purchase orders, service contracts and financial reports.
• Managed team petty cash, purchase orders and account transactions.
• Managed daily payment processing and drafted related financial documents.

• Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
• Enforced HR policies and procedures to continually meet customer expectations and promote store productivity.
• Checked finished eye wear to maintain optical standards, customer requirements, and special requests.
• Monitored general store systems, inventory databases, and operations to quickly identify and resolve issues or concerns.

• Public relations office -Marketing and product promotion office
• Greeted customers and helped with product questions, selections and purchases.
• Helped customers complete purchases, locate items and join reward programs.
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.

• Public relations office - Marketing and product promotion office.
• Arranged travel accommodations for groups, couples, executives and special needs clients.
• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.

• Public relations office - Financial transactions office .

• Sales manager and in charge of product inventory and ordering
• Checked incoming orders and organized new stock.
• Completed projects and work assignments despite tight deadlines.

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Restocked and organized merchandise in front lanes.

• Followed all company policies and procedures to deliver quality work.
• Interpreted clients' needs and introduced services to fit specific requirements.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Took payment information and other pertinent information such as addresses and phone numbers to place orders.