Ernestas Juknevicius
Svelvik
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.
Hardworking Automotive Parts Sales Associate proficient in consultative sales techniques. Skilled in forming relationships with colleagues and customers of all backgrounds.
Overview
8
8
years of professional experience
Work History
Restaurant Waiter
AS FAMILY DRAMMEN
08.2023 - Current
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Hired Waiter for Parties
Self Imployed
06.2015 - Current
- The number of customers being reviewed, to prepare inventory for their party.
- Preparing tables, tablecloth, cutlery according to the customer's order.
- Food and drinks are served according to the waiter's protocol
Restaurant Waiter
Norefjell Ski N Spa Resort
01.2023 - 04.2023
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
Call Center Manager
UAB AD BALTIC
01.2022 - 10.2022
- Collected and analyzed call center statistics, sales rates, costs, and customer service metrics.
- Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
- Recruited, trained and onboarded new agents, maintaining exceptional service standards.
- Accurate selection of car parts
- Reply to email letters with requests for car parts
- Help customers track their delivery package.
- Managed over 50 customer calls per day.
Car Parts Sales Manager
UAB VILNIAUS EOLTAS
09.2020 - 01.2022
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- In different season time offered to repair shops and service departments "Seasonal Packages" (Summer tires, windscreen washer and etc).
Restaurant Waiter
UAB Anupriškių Parkas
06.2017 - 01.2019
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Informed customers about daily and seasonal specials.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Increased sales significantly by upselling higher-end products to customers.
Pizza Restaurant Manager
UAB "CILI PICA"
02.2016 - 06.2017
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operations, and procedures.
- Correctly calculated inventory and ordered appropriate supplies.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
Electrical Engineering - Car Electronic Engineering
VILNIAUS TECHNOLOGIJŲ IR DIZAINO KOLEGIJA
Vilnius, LITHUANIA07.2019
Skills
- Customer Needs Assessments
- Alcohol Ordering
- Restaurant Operation
- Banquet Coordination
- Service Quality
- Traffic Calming
Timeline
Restaurant Waiter
AS FAMILY DRAMMEN
08.2023 - Current
Restaurant Waiter
Norefjell Ski N Spa Resort
01.2023 - 04.2023
Call Center Manager
UAB AD BALTIC
01.2022 - 10.2022
Car Parts Sales Manager
UAB VILNIAUS EOLTAS
09.2020 - 01.2022
Restaurant Waiter
UAB Anupriškių Parkas
06.2017 - 01.2019
Pizza Restaurant Manager
UAB "CILI PICA"
02.2016 - 06.2017
Hired Waiter for Parties
Self Imployed
06.2015 - Current
Electrical Engineering - Car Electronic Engineering
VILNIAUS TECHNOLOGIJŲ IR DIZAINO KOLEGIJA
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