Summary
Overview
Work History
Education
Skills
Community Advisor – Stavanger Municipal Committee
Languages
Additional Information
Timeline
Generic

Eva Teresi

Stavanger

Summary

PROFESSIONAL SUMMARY


With a personal and academic background rooted in intercultural understanding, I have experienced first-hand the impact of cultural and linguistic barriers on collaboration, leadership perception, and trust-building. These insights have shaped my commitment to fostering inclusive, emotionally intelligent work environments. I am particularly interested in how empathy and cultural awareness can be leveraged to enhance team dynamics, feedback processes, and communication across diverse, global teams.

Overview

24
24
years of professional experience

Work History

Volunteer –Community Facilitator – Expat Networks

SAPS - Stavanger Active People Society
03.2022 - Current
  • Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
  • Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation and emotional intelligence techniques as needed.

Volunteer – Community Support & Integration

Røde Kors
02.2018 - 06.2023
  • To create a culture map to identify key communication strategies for supporting at-risk immigrants.
  • Designed communication strategies and facilitated group activities for teenagers as part of community engagement at Fellesverket Stavanger.
  • Mediated communication between immigrant women and public institutions, including NAV and Barnevernet.

Field Information Support

Leger Uten Grensen
01.2018 - 08.2018
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked well in a team setting, providing support and guidance.

Community Support & Integration

Adra Italia
09.2005 - 12.2017
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with a strong work ethic.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Customer Service & Account Support Representative

Optima Italia
09.2012 - 06.2015
  • Responsible for handling customer inquiries and complaints in a professional and solution-oriented manner.
  • Managed payment extensions in coordination with the administration office.
  • Used CRM tools to track interactions, maintain client records, and support case resolution.
  • Developed communication and conflict resolution skills, with a strong focus on empathy and customer satisfaction.
  • Gained insight into systems thinking, cross-departmental collaboration, and digital workflow tools.

Sales Manager

Flic Megastore Srl
04.2001 - 08.2012
  • Managed daily operations including procurement, sales, inventory control, and visual merchandising.
  • Supervised and coordinated staff, overseeing scheduling, training, and performance management.
  • Developed strong problem-solving skills and the ability to work under pressure in a fast-paced environment.
  • Cultivated leadership and organizational skills applicable to people management and team dynamics.
  • Gained hands-on experience in managing a small team and driving customer satisfaction.

Education

Master of Science - Community Development And Social Innovation

Vid Høgskole
06-2025

Bachelor of Science - Bachelor’s Languages AndCultures OfAsia AndAfrica

Università Degli Studi Di Torino
Torino
07-2023

Skills

  • Intercultural Communication
  • Diversity & Inclusion Awareness
  • Emotional Intelligence
  • Empathic Leadership
  • Cross-Cultural Team Facilitation
  • Trust-Building & Conflict Mediation
  • Feedback Culture Development
  • Language and Communication Strategies
  • Adaptability in Multicultural Environments
  • Community Engagement & Social Integration
  • Qualitative Research & Cultural Mapping

Community Advisor – Stavanger Municipal Committee

Member – Utvalg for Mangfold og Inkludering
City of Stavanger, Diversity and Inclusion Advisory Committee | Stavanger | 2024-2028

  • Appointed member of a municipal advisory board addressing issues related to ethnicity and immigrant affairs.
  • Participate in discussions of principled matters concerning diversity and inclusion, advising the municipality from the perspective of Stavanger immigrant population.
  • Engage in identifying areas for improvement in public services, inclusion policies, and civic engagement initiatives.
  • Contribute to the development of local democracy and community life by involving and motivating immigrants to participate in local governance and social development.
  • Act as a voice for the immigrant community in formal matters presented to the city council.


Languages

English
Advanced (C1)
Spanish
Advanced (C1)
Italian
Bilingual or Proficient (C2)
Norwegian
Upper intermediate (B2)

Additional Information

https://no.linkedin.com/in/eteresi/en

Timeline

Volunteer –Community Facilitator – Expat Networks

SAPS - Stavanger Active People Society
03.2022 - Current

Volunteer – Community Support & Integration

Røde Kors
02.2018 - 06.2023

Field Information Support

Leger Uten Grensen
01.2018 - 08.2018

Customer Service & Account Support Representative

Optima Italia
09.2012 - 06.2015

Community Support & Integration

Adra Italia
09.2005 - 12.2017

Sales Manager

Flic Megastore Srl
04.2001 - 08.2012

Master of Science - Community Development And Social Innovation

Vid Høgskole

Bachelor of Science - Bachelor’s Languages AndCultures OfAsia AndAfrica

Università Degli Studi Di Torino

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Eva Teresi