Hi, I’m
Faria Hossain Lisa
Molde
Summary
Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Skilled in Event Planning, Public Speaking, MS Office, Teamwork, and Team Leadership
Overview
3
years of professional experience
Work History
Green Delta Insurance Company, Dhaka
Customer Care Representative
2018.02 - 2021.03 (3 years & 1 month)
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Education
Molde University College , Norway
Master of Arts from Sustainable Transport And Urban Mobility
Southeast University , Dhaka, Bangladesh
Master of Arts from Development Studies
University Overview
Result: 3.4
Skills
- POS Systems and Ordering Platforms
- Calm and Professional Under Pressure
- Conflict Mediation
- Responding to Difficult Customers
- Courteous with Strong Service Mindset
- Workload Planning
Languages
Bangla
Native language
English
Advanced
C1
Timeline
Customer Care Representative
Green Delta Insurance Company
2018.02 - 2021.03 (3 years & 1 month)
Molde University College
Master of Arts from Sustainable Transport And Urban Mobility
Southeast University
Master of Arts from Development Studies
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