Fatima Selarde
Bulacan
Summary
Adept at maintaining data confidentiality and enhancing operational efficiency, I excelled at OSM Thome by streamlining document management and fostering team collaboration. My proficiency in MS Office and exceptional customer service skills contributed significantly to project completion rates and operational improvements, marking me as a key asset in administrative and support roles.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Worksite Administrator Trainee
OSM Thome
2024.08 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
- Implemented new email management strategy, reducing clutter and improving communication efficiency.
- Maintained database systems to track and analyze operational data.
- Learned new materials, processes, and programs quickly.
- Attended training courses to build understanding of processes, techniques, and industry.
Assistant Cook
OSM Thome
2020.08 - 2024.08
- Prepared food orders to support waitstaff and other team members.
- Upheld strict cleanliness standards by regularly sanitizing all surfaces and equipment within the galley area.
- Adapted quickly to menu changes and special dietary requests from personnel, ensuring satisfaction.
- Collaborated with team members to execute successful daily meal services for more than 200 guests.
- Enhanced kitchen efficiency by streamlining food preparation processes and maintaining a clean workspace.
- Maintained proper food safety practices, ensuring a healthy and safe dining environment for personnel
- Utilized excellent organizational skills to prioritize tasks effectively, ensuring a smooth workflow in the galley
- Assisted catering teams during special events, ensuring timely delivery of exceptional meals while working under pressure.
- Managed time effectively during busy shifts, maintaining productivity under pressure and meeting tight deadlines for meal service.
- Assisted with inventory management, contributing to cost control and minimized food waste.
- Developed strong knife skills through consistent practice, increasing precision in ingredient preparation.
- Mentored junior staff members by sharing knowledge of cooking techniques and best practices within the industry.
- Played key role in achieving positive health inspection scores by keeping kitchen area clean and up to code.
- Prepared diverse menu items according to chef's recipes to ensure personnelsatisfaction.
Stewardess
OSM Thome
2018.08 - 2020.08
- Enhanced passenger experience by providing exceptional customer service and attending to individual needs.
- Earned recognition from management for consistently demonstrating outstanding teamwork, professionalism, and commitment to customer satisfaction.
- Handled challenging situations calmly, resolving conflicts between colleagues or addressing concerns promptly.
- Upheld company reputation by adhering strictly to dress codes, grooming standards, and code of conduct protocols.
- Maintained a clean and organized cabin, creating a welcoming atmosphere for personnel.
- Coordinated efficient meal services by working closely with Cooks.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Supported colleagues during high-pressure situations, maintaining professionalism under all circumstances.
- Contributed to team success by cross-training in various roles, increasing overall efficiency and adaptability within the crew.
- Managed inventory of onboard supplies, tracking usage patterns to minimize waste and optimize restocking procedures.
Catering Trainee
OSM Thome
2017.07 - 2018.04
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Cleaning of accommodation and the galley
- Assisting with the galley activities
Education
Bachelor of Science - Hotel And Restaurant Management
Bulacan State University
City Of Malolos, Bulacan04.2016
Skills
- Customer Service
- Attention to Detail
- Recordkeeping and File Management
- Office Administration
- Administrative Support
- MS Office
- Documentation And Reporting
- Personable and Approachable
- Data Confidentiality
- Team Collaboration
- Document Management
- Goal Setting
- Deadline Adherence
Accomplishments
- Supervised team of 10 staff members.
Certification
- Basic Safety Certificate - STCW 2010 A-VI/1
- National Certificate III in Ships' Catering (Ships' Cooks)
- Compressed Air Emergency Breathing System (CA-EBS)
- Helicopter Underwater Escape Training with Emergency Breathing System
- Medical Certificate for Service at Sea
Languages
Tagalog
Native language
English
Proficient
C2
Timeline
Worksite Administrator Trainee
OSM Thome
2024.08 - Current
Assistant Cook
OSM Thome
2020.08 - 2024.08
Stewardess
OSM Thome
2018.08 - 2020.08
Catering Trainee
OSM Thome
2017.07 - 2018.04
Bachelor of Science - Hotel And Restaurant Management
Bulacan State University
- Basic Safety Certificate - STCW 2010 A-VI/1
- National Certificate III in Ships' Catering (Ships' Cooks)
- Compressed Air Emergency Breathing System (CA-EBS)
- Helicopter Underwater Escape Training with Emergency Breathing System
- Medical Certificate for Service at Sea
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