Summary
Overview
Work History
Education
Skills
Accomplishments
LANGUAGES
Timeline
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Fiza Kazmi

Oslo

Summary

Motivated engineering professional and soon-to-be Master of Engineering graduate with a strong technical foundation and a proven ability to deliver innovative solutions while managing project timelines effectively. Expertise in analytical thinking, technical problem-solving, and collaboration across diverse teams ensures high-quality results. Customer-facing experience has strengthened communication skills, adaptability, and stakeholder engagement, fostering robust relationships. Keen interest in data analysis, KPI tracking, and digital reporting tools such as Power BI aims to enhance performance frameworks and support project management teams in driving continuous improvement across a diverse portfolio of development projects.

Overview

4
4
years of professional experience

Work History

Front of house / Customer Service Advisor

Navolio Ltd
08.2019 - 07.2022
  • Confidently managed customer requests by listening actively to concerns and providing positive solutions.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Established positive relationships with clients by going extra mile to build rapport.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Transferred customer calls to respective department or personnel to address specific issues.
  • Managed customer-related issues following company policies and procedures.
  • Confidently managed customer requests by listening actively to concerns and providing positive solutions.
  • Provided friendly, courteous service, maximizing positive customer satisfaction ratings.
  • Elevated guest experiences by delivering tailored, personalised customer service.
  • Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds. Routinely processed over £100,000 in daily sales while working in luxury retail.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
  • Promoted to Platinum Tier Luxury Retail and Events based on exceptional customer service and good rapport throughout years.

Warehouse Picker

Amazon
09.2020 - 09.2021
  • Complied with health and safety by responsibly using equipment.
  • Recorded daily productivity and customer information.
  • Completed work orders and packing slips with accuracy.
  • Accurately packed and picked high-volume orders in fast-paced environments exceeding daily targets by 50%.
  • Processed orders using handheld scanners with speed and precision.
  • Read and interpreted work orders with minimal supervision.
  • Maintained quick pace to meet order deadlines, contributing to smooth dispatch activities.

Sales representative/Customer Service Advisor

School Uniform Direct
07.2018 - 08.2019
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Collected and processed payments.
  • Responded to telephone and in-person requests for information.
  • Accounted for all inventory and ordered new stock.
  • Increased revenue by acquiring new customers and determining needs to offer relevant products.
  • Promoted to Assistant Manager and was in charge for ordering weekly stocks and managing queries with HR.
  • Designated staff members towards achieving optimal operation during busiest 'back to school periods' increasing sales by 10-15% weekly.
  • Registered and updated accurate customer information on database.

Education

Diploma of Higher Education - Chemical Engineering

Swansea University
Swansea, SWA
08.2023

A-Levels - Chemistry, Mathematics and Urdu

Graveney School
London, ENG
07.2018

GCSEs - undefined

St.Martin's Academy
07.2016

Master of Engineering - Chemical Engineering

London South Bank University
London
05-2026

Skills

  • Project Management – Planning, supporting, and tracking projects to ensure performance and timely delivery
  • Data Analysis & Technical Reporting – Skilled in analyzing data, drawing actionable insights, and presenting findings to inform decision-making
  • Digital Tools & Technological Savvy – Experience with Microsoft Office Suite and keen interest in digital reporting platforms (Power BI, Power Apps, KPI dashboards)
  • Analytical Thinking & Problem-Solving – Ability to evaluate complex problems and implement innovative solutions
  • Teamwork & Collaboration – Effective team player with experience in group projects and working with multiple stakeholders
  • Communication & Presentation – Strong interpersonal skills, experienced in presenting technical and analytical findings clearly
  • Adaptability & Efficiency Under Pressure – Comfortable in dynamic environments and meeting deadlines while maintaining quality
  • Customer/Stakeholder Engagement – Experience in customer-facing roles that strengthened communication, adaptability, and collaboration skills

Accomplishments

    Achieved a First in a Design Project module that involved extensive group collaboration as well as individual responsibility. As part of the team, I contributed to research, design development, and presentations, while also independently carrying out the economic feasibility study, including data analysis, route evaluation, and cost assessment. This experience not only strengthened my teamwork and communication skills but also demonstrated my ability to take initiative and deliver high-quality, analytical work aligned with project performance goals.

LANGUAGES

English - Fluent
Urdu - Native
Hindi - Fluent

Timeline

Warehouse Picker

Amazon
09.2020 - 09.2021

Front of house / Customer Service Advisor

Navolio Ltd
08.2019 - 07.2022

Sales representative/Customer Service Advisor

School Uniform Direct
07.2018 - 08.2019

A-Levels - Chemistry, Mathematics and Urdu

Graveney School

GCSEs - undefined

St.Martin's Academy

Diploma of Higher Education - Chemical Engineering

Swansea University

Master of Engineering - Chemical Engineering

London South Bank University
Fiza Kazmi