Maria Francesca Aravena Robles

In my role, I provided customer support, going above and beyond to ensure customer satisfaction. I understand the importance of clear communication and have a track record of explaining technical information in a way that is easily understood by non-technical users. I actively responded to support requests from end-users, demonstrating patience and guiding individuals through basic troubleshooting tasks.

I have extensive experience using Zendesk, to manage and track customer support interactions efficiently. I am well-versed in troubleshooting desktop, web, and mobile applications, utilizing my technical expertise to identify and resolve issues promptly. Root cause analysis is a key part of my problem-solving approach, enabling me to identify underlying issues and implement effective corrective measures.

As a primary point of contact for support, I provided dedicated assistance to clients, offering guidance on installing and integrating new software solutions. I understand the importance of seamless integration and ensured clients had a smooth transition when adopting new software.

• Communicated with stakeholders to share critical technical information and deliver project updates.
• Proficient in PL/SQL, Stored Procedures, Transact-SQL (T-SQL), T-SQL Stored Procedures, Datasets, Data Collection, Data Engineering, Analytics, SQL Server Integration Services (SSIS), and Cloud Computing (Azure)

As a member of the front-end development team at www.ducky.no , I contributed to web development projects. I utilized tools such as Atom and GitHub to collaborate with the team and manage version control.

In my role, I coded using a combination of HTML, CSS, JavaScript, including the use of Node.js. HTML, CSS, and JSON were essential components, allowing me to get involved in the creation of visually appealing and responsive web interfaces.

I also got experienced in working with ReactJS, a popular JavaScript library for building user interfaces.

In my role, I analyzed problematic areas to identify opportunities for improvement and provided valuable recommendations and solutions to address them effectively.

I delivered outstanding service to clients, ensuring their satisfaction. Maintaining positive client relationships and exceeding their expectations was a key focus of my work.

Then I got experienced in SAP HR maintenance reports and troubleshooting on ABAP 4 (Advanced Business Application Programming) to develop and maintain customized solutions within the SAP HR module.

In addition, I developed reports using Excel Macros and Visual Basic, leveraging the capabilities of these tools to extract and present data effectively.

As part of my responsibilities, I successfully developed reports using Excel Macros and Visual Basic, leveraging their functionalities to create efficient and user-friendly reporting solutions.

I actively engaged with team members to discuss and address issues, working collaboratively to find resolutions and apply best practices. By sharing insights and knowledge, we ensured the delivery of high-quality solutions.

In order to enhance functionality and maintain compatibility with modern development standards, I updated old code bases, implementing improvements and optimizing performance.

My key responsibility was developing reports on the database to support the application's functionality and facilitate data analysis. By leveraging my expertise in Excel Macros, PowerBuilder, PowerBuilder.Net, DBArtisan, Rapid SQL, Oracle, and SQL Server, I was able to create robust and efficient reporting solutions.

I played the backup role for staff members, swiftly responding to system failures and maintenance emergencies. This involved promptly addressing critical issues and ensuring minimal disruption to operations.

One of my key responsibilities was troubleshooting incidents reported by end-users. By investigating and analyzing the reported issues, I was able to schedule necessary system changes and identify permanent solutions. This proactive approach not only resolved immediate problems but also contributed to preventing similar issues from recurring in the future.

I actively participated in the development of complex documents, offering valuable input to support the creation of client-ready final versions. This involved collaborating with cross-functional teams and leveraging my attention to detail and strong communication skills to ensure the accuracy and effectiveness of the documents.

In this role, I demonstrated proficiency in PowerBuilder, DBArtisan, Rapid SQL, and Oracle. These tools were instrumental in facilitating efficient and effective system maintenance, troubleshooting, and database objects development. I leveraged my expertise in these technologies to streamline processes, optimize performance, and ensure the smooth functioning of critical systems.

In my role, I collaborated closely with clients and end-users to gather requirements and establish specifications for system designs. By actively engaging with stakeholders, I ensured a clear understanding of their needs and goals, enabling the development of effective solutions.

A significant part of my responsibilities involved identifying the root causes of issues within applications.

Additionally, I took an active role in authoring code fixes and enhancements for inclusion in future code releases and patches. By leveraging my coding expertise and adhering to best practices, I contributed to the ongoing improvement and refinement of the software. This included implementing bug fixes, optimizing performance, and incorporating new features to meet evolving user requirements.

I was responsible for troubleshooting desktop applications, processes, and databases, ensuring their smooth functioning and resolving any issues that arose. Additionally, I developed expertise in Excel Macros, Visual Basic, and SQL Server (including DTS and stored procedures), utilizing these tools to enhance application functionality and optimize database performance. This experience allowed me to effectively identify and resolve technical issues, streamline processes, and ensure the overall stability and efficiency of the systems I worked with.

As the representative responsible for selling the Magister program offered by the Informatics department of UTFSM, my primary role was to promote and market the program to potential candidates. I actively engaged with individuals interested in pursuing advanced education in information technology, providing them with comprehensive information and addressing any inquiries or concerns they had.

I took part in candidates' meetings where I played a crucial role in resolving questions and clarifying the details of the Magister program. By leveraging my knowledge of the program's curriculum, admission requirements, and career benefits, I effectively communicated the value proposition to prospective students. This involved explaining the program structure, course offerings, faculty expertise, and potential career prospects, helping candidates make informed decisions about their educational pursuits.

In addition to addressing candidates' inquiries, I was responsible for discussing and finalizing the payment terms with each individual. I worked closely with the candidates to understand their financial situations and requirements, ensuring that the payment plans were tailored to their needs. This involved negotiating terms, explaining payment options, and guiding them through the enrollment and payment process.