Gabriela Leanca

- welcoming and assisting employees,

- handling calls and emails

- mail sorting

- arranging mailings on behalf of employees

- managing badge access to the site

- using OpenWare operating system

- managing daily reports

- supporting Security and Facility Offices

- customer service

- management of cash opening and closing procedures

- account management

- payments and collections

- basic accounting

Waitress at Coop for Fiorfood eateries:

- customer welcome and service

- order taking

- payment management and cash operations

- welcoming and orientation of French guests on site
- assisting guests throughout their stay, at the airport and hotel
- resolution of problems related to the stay
- accompaniment to guided tours, local activities and excursions
- explanation of daily activities and hotel services
- mediator between the client and local people
- managing relationships with all staff

Role at: Dessole Dolphin Bay Resort, Heraklion, Greece; Emotions by Hodelpa Resort, Santo Domingo, Dominican Republic; Royal Decameron Complex, Puerto Vallarta, Mexico

- international costumer welcoming
- check-in and check-out management
- managing emails, calls, reservations and estimates
- management of any issues and inefficiencies reported by the customer
- balance of accounts and management of collections
- processing reports and updating room occupancy and payment data