Hans-Christian Torgersen
Experienced Team Lead
Drammen
Summary
Experienced operations manager from telecom industry. Strong focus on customer journey and satisfaction. Goal oriented, utilizing interpersonal skills and team development.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work History
Head of Transport Network Services Operations
GlobalConnect
Fornebu
06.2022 - Current
- Team lead for build-out, delivery projects and transmissions operations.
- Responsible for maintenance and optimization of GC domestic and international network, including lifecycle management, preventive and proactive maintenance.
- Responsible for build-out projects and deliveries completed on time.
- Handling of service agreements with vendors as well as responsibility for service and support budget.
- Initiating and participation in projects to improve operations area and future structure.
- Life cycle management for spare parts.
Head of Network Operations and Change Management
GlobalConnect
Fornebu
06.2019 - 05.2022
- Team lead for IP and transmission operations
- Team lead for Change Management
- Responsible for fault-handling, maintenance and optimization of domestic and international network.
- Owner of Change Management process and coordination
- Employee engagement focus, through development plans and continuous feedback.
Transformation Developer
Telenor Norge
Fornebu
04.2017 - 05.2019
- Main lead and participant in projects aimed at improving operational efficiency.
- Developed strong communication and organizational skills through working on group projects.
- Developed strong skills to extract and visualize data for decision making.
Process Lead
Telenor Norge
Fornebu
06.2013 - 04.2017
- Process lead for Telenor Norway Operations on a large scale transformation project
- Responsible for organization requirements gathering, development and implementation.
Head of Section Broadband
Telenor
Bodø
02.2009 - 06.2013
- Team lead for telecom engeneers responsible for maintaining broadband and PSTN operations
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated creativity and resourcefulness through development of innovative solutions.
Education
Bachelor of IT And Business Administration -
Nord Universitet
Bodø 08.2003 - 06.2006
Skills
Network Operations
undefinedTimeline
Head of Transport Network Services Operations
GlobalConnect
06.2022 - Current
Head of Network Operations and Change Management
GlobalConnect
06.2019 - 05.2022
Transformation Developer
Telenor Norge
04.2017 - 05.2019
Process Lead
Telenor Norge
06.2013 - 04.2017
Head of Section Broadband
Telenor
02.2009 - 06.2013
Bachelor of IT And Business Administration -
Nord Universitet
08.2003 - 06.2006
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